DART Questionnaire

In an effort to continuously improve service to our customers and you, our frontline team, we would like to ask your opinion on the DART service currently being provided. Please respond honestly as your name will not be associated with the answers. Thank you!
Name: 


A red asterisk (*) indicates required questions.

  1. Which site are you located?*
    CLK
    DAK
    EWR
    IBX
    SJO
    TLV


  1. What are the main reasons you contact DART? (check all that apply)*
    For technical assistance
    For approving for exceptions
    Reassurance that I am providing the correct/best service to the customer
    Information not in KC
    Cannot find information in KC
    Dealing with irate customers


  1. Please rate the service provided by the DART leads:*
     
      1 2 3 4  
    Not Helpful  Extremely Helpful


  1. Who do you prefer to reach out to when you require support?*
    Team Lead
    Team Manager
    DART
    Peers


  1. Do you find DART has acceptable wait times before connecting with you?*
     
      1 2 3 4  
    No  Yes, all of the time


  1. Once connected, do you think they provide service within a timely manner? *
    Yes
    No


  1. For continuous service improvements, what are your suggestions for DART?


  1. Are there any other topics you would like to get in real time assistance in?


  1. Would you want to recognize any DART agents for their exceptional service?





Audible Training
Audible.com
Newark, NJ