CRC Team
  CS Floor Trainer
 
Welcome to CS Ongoing Training!!

How it works:
  • The Floor Trainers develop and create at least 3 trainings each month based on feedback from QA, concerns and questions from the floor, new procedures or tools, etc.
  • Additional Rapid Response trainings are also added when a topic must be communicated immediately and cannot wait til the next month's training. These Rapid Response trainings must be completed within 48 hours.
  • Annual Competency Testing will also be administered here. You will only have access to it when it has been assigned to you by your Floor Trainer.
  • If you have suggestions for future training topics, please send them to the CS Train email routing.
What do you need to do:
  • Each month you will need to complete the trainings listed below. You will also need to confirm that you have completed the following each fiscal year (July 1st-June 30th). You can find links to these resources at the bottom of this page.
    • Corporate mandatory training assigned quarterly in LMS
    • All assigned tasks in MasterControl must be signed off each quarter
    • 12 CEU's must be completed
  • You will need to work with your workflow to determine the best time to complete these trainings. Each CS team is assigned a specific 'training' day each week. You can view the calendar at the top of this page to see what day your team is assigned to.
  • Each training must be completed with a minimum score of 80%. If you do not receive 80%, please retake until you do.
  • At the end of each quiz, you will be asked for feedback. Please give us your ideas and likes and dislikes that we can make these training as effective as possible.
You can click here to view your scores for quizzes you have completed and access feedback from your floor trainer. It will open in a new tab so you can go back and forth between this page and your scores if needed.

Please make sure you follow the instructions at the top of each quiz carefully before proceeding. There will always be some sort of presentation (eg: video, solution, powerpoint, etc) associated with each quiz.
My Quia activities and quizzes
Electronic Alerts! *RR* April 2013
https://www.quia.com/quiz/4219462.html
Non-Contract Clients
https://www.quia.com/quiz/4275098.html
Sending Results - June 2013
https://www.quia.com/quiz/4275118.html
Annual Competency - General
https://www.quia.com/quiz/3318907.html
Rapid Response--A1A and CRC Introduction
https://www.quia.com/quiz/4295095.html
Documentation for the Technical Sections July '13
https://www.quia.com/quiz/4295880.html
Patient Callers July '13
https://www.quia.com/quiz/4298338.html
Inbound Fax Server Training Aug '13
https://www.quia.com/quiz/4311829.html
Get Next Button
https://www.quia.com/quiz/4350618.html
Expedites Sept '13
https://www.quia.com/quiz/4339829.html
The Communication Process Sep '13
https://www.quia.com/quiz/4344821.html
Client Services Agent II Test
https://www.quia.com/quiz/3343845.html
*Rapid Response* ViraCor & Case Reference Number
https://www.quia.com/quiz/4400770.html
Grammar
https://www.quia.com/quiz/4398067.html
Writing a Professional Email
https://www.quia.com/quiz/4392565.html
*Rapid Response* Reference Numbers
https://www.quia.com/quiz/4436113.html
Change in the Workplace
https://www.quia.com/quiz/4445405.html
Newborn Screening
https://www.quia.com/quiz/4501939.html
Meet the Support Services MedTechs!
https://www.quia.com/quiz/4480493.html
An Hour with a GenPro Supervisor
https://www.quia.com/quiz/4503679.html
Pain Management
https://www.quia.com/quiz/4503835.html
Incident Report Practice Scenarios Jan '14
https://www.quia.com/quiz/4550141.html
SMART Goals Jan '14
https://www.quia.com/quiz/4548369.html
Intranet Inquiry Jan '14
https://www.quia.com/quiz/4548941.html
*Jan 24 Podcast*
https://www.quia.com/quiz/4586501.html
LTD New Release Feb '14
https://www.quia.com/quiz/4620288.html
Dr. Juan Rosai--Rapid Response Feb '14
https://www.quia.com/quiz/4624558.html
*Rapid Response: International Couriers Feb '14*
https://www.quia.com/quiz/4695182.html
Feb 26th Podcast
https://www.quia.com/quiz/4691179.html
Sharing ARUP Documents and NDA's April '14
https://www.quia.com/quiz/4725259.html
March 28, 2014 Podcast
https://www.quia.com/quiz/4740783.html
May 2nd Podcast
https://www.quia.com/quiz/4785176.html
*Rapid Response* Avoiding Breaches June '14
https://www.quia.com/quiz/4840099.html
Knowledge Articles *Rapid Response*
https://www.quia.com/quiz/4842436.html
Type, Topic, Subtopic
https://www.quia.com/quiz/4848083.html
Manual Requisitions for Clients Podcast Aug '14
https://www.quia.com/quiz/4895056.html
SmartWeb: Paging the Micro Fellow
https://www.quia.com/quiz/5021978.html
*Rapid Response 3/2015* Providing Preliminary Results
https://www.quia.com/quiz/5276986.html
April 2015 Podcast
https://www.quia.com/quiz/5288475.html
CRM Release 24
https://www.quia.com/quiz/5301736.html
Email with Supply Orders
https://www.quia.com/quiz/5329216.html
May 2015 Podcast
https://www.quia.com/quiz/5334049.html
**Rapid Response June 10 2015** In-Labbing Add Tests
https://www.quia.com/quiz/5366922.html
June 2015 Podcast
https://www.quia.com/quiz/5367017.html
**Rapid Response: Dr. Strathmann** June 30th 2015
https://www.quia.com/quiz/5377028.html
ANSR Patient Integration Aug 2015
https://www.quia.com/quiz/5419130.html
Useful links
Last updated  2016/02/22 07:42:45 MSTHits  3041