Quia - Class Page - TWCBC Davao Agents

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TWCBC Davao Agents	Hazel Chiu
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My Quia activities and quizzes

WE0319_Define and Confirm

https://www.quia.com/quiz/5815621.html

WE0402_Make Things Easy and Identifying DCI Areas

https://www.quia.com/quiz/5815896.html

WE0507 ServAssure Bandwidth Utilization Report and Email Scope of Support/Limitations

https://www.quia.com/quiz/5858070.html

WE0430 DTA Order Process

https://www.quia.com/quiz/5851709.html

WE0423_Process Reminder: Web Hosting Support Process- Hostway and Voice Manager Voicemail Enhancement

https://www.quia.com/quiz/5839902.html

WE0416 TC Standardization, TC Escalation, DTA Order Processing Updates

https://www.quia.com/quiz/5836125.html

WE0409 Bastion Jumpbox Instructions for Carolina and TWC-Wifi Venue

https://www.quia.com/quiz/5819944.html

WE0514_Equipment Relocation and OKM

https://www.quia.com/quiz/5868358.html

WE0521 ICOMS: Adding Equipment, Balancing the Equipment and Assigning an Occurrence

https://www.quia.com/quiz/5881210.html

WE0528 Updates and Reminders

https://www.quia.com/quiz/5893423.html

WE0604 OKM Visual aid & Overview, and Online Training: Protecting Customer Information

https://www.quia.com/quiz/5901968.html

WE0611_Email: Asking Insightful Questions

https://www.quia.com/quiz/5909072.html

WE0618 Asking Insightful Questions to Define and Confirm Issues

https://www.quia.com/quiz/5914010.html

WE0625 - Setting of Expectations and Positive Language

https://www.quia.com/quiz/5918003.html

WE0702: DTA Escalation and Solutions

https://www.quia.com/quiz/5920664.html

WE0709_Customer Empowerment and Self Service Option

https://www.quia.com/quiz/5923335.html

1st Video Up-training Assessment

https://www.quia.com/quiz/5912643.html

2nd Video Up-training Assessment

https://www.quia.com/quiz/5912687.html

3rd Video Up-training TL Assessment

https://www.quia.com/quiz/5912708.html

App Bar

https://www.quia.com/quiz/5926045.html

WE0716 Guide to Minimizing Effort and Making Things Easy

https://www.quia.com/quiz/5925119.html

WE0723_ Excellent Service Delivery

https://www.quia.com/quiz/5928356.html

WE0730_ Missing Channels and Cable Out

https://www.quia.com/quiz/5930406.html

WE0806_DCI Overview and Ordering Process

https://www.quia.com/quiz/5935287.html

WE0813 ServAssure Functionality and Network Service Interruptions

https://www.quia.com/quiz/5936645.html

WE0820_Resolving Intermittent Connectivity

https://www.quia.com/quiz/5946685.html

WE0827 Customer Education and Future Value

https://www.quia.com/quiz/5954739.html

WE0903 App Bar

https://www.quia.com/quiz/5966648.html

WE0910 - No internet connectivity and Asking Insightful Questions

https://www.quia.com/quiz/5974706.html

WE0917 Intermittent Connectivity and Slow Speeds

https://www.quia.com/quiz/5984809.html

WE0924: TV Cable Out Troubleshooting and MTE

https://www.quia.com/quiz/5997698.html

WE1001 Involve to Resolve

https://www.quia.com/quiz/6016671.html

WE1008 Ask to Resolve

https://www.quia.com/quiz/6021436.html

WE1015 Asking insightful questions to Recap resolution

https://www.quia.com/quiz/6036241.html

WE1022 Trouble Call Recap and Education

https://www.quia.com/quiz/6045434.html

WE1029 Setting Expectations and Positive Language

https://www.quia.com/quiz/6054283.html

WE1105 Q3 Issue Resolution

https://www.quia.com/quiz/6063381.html

WE1112: Delivering Bad News using Habits and Recap Statements

https://www.quia.com/quiz/6072598.html

WE1119_Introduction to iSBPP Care

https://www.quia.com/quiz/6080592.html

WE1126: iSBPP Instructor-led Training

https://www.quia.com/quiz/6094108.html

WE1203: Overcome ISBPP Objections

https://www.quia.com/quiz/6095930.html

WE1210 ICOMS: Balancing the Equipment and Assigning Occurence

https://www.quia.com/quiz/6105728.html

WE1224: Effective Recap vs Ineffective Recap

https://www.quia.com/quiz/6134432.html

WE1231 iSBPP Scenarios and Services

https://www.quia.com/quiz/6135914.html

WE0107: Line of Questioning: Connectivity

https://www.quia.com/quiz/6140399.html

WE0114: FCR & Setting Expectations for TC

https://www.quia.com/quiz/6149496.html

WE0121: DNS Hosting and Email Refresher

https://www.quia.com/quiz/6157298.html

WE0204 Outages and ServAssure

https://www.quia.com/quiz/6162806.html

WE0128_Driving CSAT through AHT and FCR

https://www.quia.com/quiz/6180532.html

WE0204 Outages_and_ServAssure

https://www.quia.com/quiz/6182886.html

WE0211_Probing and Minimizing Future Effort

https://www.quia.com/quiz/6186588.html

WE0218 SMB Recursive

https://www.quia.com/quiz/6196267.html

WE0225 Transfer Rate

https://www.quia.com/quiz/6203126.html

Charter DVO SMB VOC Awareness Campaign Knowledge Check

https://www.quia.com/quiz/6266576.html

WE0304 Escalate to Dispatch (ETD) Tool

https://www.quia.com/quiz/6268847.html

WE0311 Survey Prompt Spiel_New QA Guidelines

https://www.quia.com/quiz/6282348.html

WE0318 Probing and Core Checks

https://www.quia.com/quiz/6296226.html

WE0325 Unnecessary Truck Rolls

https://www.quia.com/quiz/6306045.html

WE0401 SMB Rate Adj 2017, Unnecessary Truck Rolls

https://www.quia.com/quiz/6318366.html

WE0408 ETD Updates, Social Engineering

https://www.quia.com/quiz/6325379.html

WE0415 ETD FAQ

https://www.quia.com/quiz/6335046.html

WE0422 SMB Rate Adj 2017 Updates, Troubleshooting Refresher

https://www.quia.com/quiz/6339650.html

WE0429 Outbound Policy Update, Effective Customer Education

https://www.quia.com/quiz/6349003.html

WE0506 The Art of Empathy

https://www.quia.com/quiz/6364141.html

WE0513 Introduction to SBPP eLearning AppBar – SBPP Tagging ETD Tool Refresher

https://www.quia.com/quiz/6369566.html

WE0520 Arris Modem Firmware Upgrades ETD Refresher Knowledge and Professionalism

https://www.quia.com/quiz/6372881.html

WE0527_Positive Phraseology

https://www.quia.com/quiz/6387341.html

WE0603_Intro to All Digital

https://www.quia.com/quiz/6392273.html

SBPP_Knowledge Check

https://www.quia.com/quiz/6398552.html

Knowledge Check : Introduction to All Digital

https://www.quia.com/quiz/6398594.html

WE0708 Familiarizing SBPP Service Codes Outage Call Handling

https://www.quia.com/quiz/6412407.html

WE0722_Field Code Standardization

https://www.quia.com/quiz/6416776.html

WE0805_CPNI/Authentication Reminder, Support Updates

https://www.quia.com/quiz/6423315.html

WE0826 Effective Customer Education

https://www.quia.com/quiz/6442234.html

WE0902 Positive Language

https://www.quia.com/quiz/6452847.html

WE0909 Transition of Customer Hotspot Support, Eleven Sports Channel Removal, Callback Process

https://www.quia.com/quiz/6469503.html

WE0916 Missing Channels

https://www.quia.com/quiz/6477560.html

Spectrum Business: New Operating Model - Knowledge Check (2017)

https://www.quia.com/quiz/6498942.html

WE0930_SPECTRUM UPDATES

https://www.quia.com/quiz/6506557.html

HSD_Recursive_WE100717 KC

https://www.quia.com/quiz/6508586.html

HSD_Recursive_WE100717 KC

https://www.quia.com/quiz/6509412.html

WE1007: SMB Recursive Training WE1007

https://www.quia.com/quiz/6512648.html

Managing HSDR Escalations

https://www.quia.com/quiz/6514759.html

WE1014 : SBPP Rules, Order Entry and Email Scope of Support

https://www.quia.com/quiz/6520455.html

WE1021: Account management, order entry and questions for logical troubleshooting

https://www.quia.com/quiz/6528373.html

WE1028: SMB Recursive Training

https://www.quia.com/quiz/6534848.html

HSD_Recursive_WE110417 KC

https://www.quia.com/quiz/6544379.html

WE1104: SBM Recursive Training

https://www.quia.com/quiz/6546013.html

HSD_SDM Touchpoint_WE110417 KC

https://www.quia.com/quiz/6552306.html

Charter HSD_PST Week 3

https://www.quia.com/quiz/6554036.html

WE1111: Recursive Training

https://www.quia.com/quiz/6555495.html

HSD_Recursive_WE1111 (do not use)

https://www.quia.com/quiz/6557787.html

WE1118: Handling Payments in eVolve and ICOMS

https://www.quia.com/quiz/6565566.html

HSD_Recursive_WE112517 KC

https://www.quia.com/quiz/6572444.html

WE1125: How To Enter a Restart Order and Order Entry Scenarios in ICOMS

https://www.quia.com/quiz/6574304.html

HSD_Recursive_WE120217 KC

https://www.quia.com/quiz/6577170.html

WE1202: SBPP VAS Order Scenarios, Legacy Email Handling and Web Hosting Support Process Guidelines

https://www.quia.com/quiz/6578620.html

HSD_Recursive_WE120917 KC

https://www.quia.com/quiz/6586800.html

WE1209: Missing Channels Troubleshooting and SBPP TV Packages

https://www.quia.com/quiz/6590667.html

WE1216: All Digital Encryption for SMB Customers and ICOMS Order Entry

https://www.quia.com/quiz/6598877.html

WE1223: Balancing & Sending Hits TV, Internet, and Spectrum Phone

https://www.quia.com/quiz/6611371.html

WE1230: Managing Difficult Customers

https://www.quia.com/quiz/6615467.html

HSD_Recursive_WE012018 KC

https://www.quia.com/quiz/6638446.html

HSD_Recursive_WE041418 KC

https://www.quia.com/quiz/6805911.html

HSD_Recursive_WE042818 KC

https://www.quia.com/quiz/6819624.html

HSD_Recursive_WE033118 KC

https://www.quia.com/quiz/6795920.html

HSD_Recursive_WE042118 KC

https://www.quia.com/quiz/6812637.html

HSD_SDM Touchpoint_WE051218

https://www.quia.com/quiz/6842389.html

HSD_SDM Touchpoint_WE051918

https://www.quia.com/quiz/6849800.html

HSD_Recursive_WE052618 KC

https://www.quia.com/quiz/6849807.html

HSD_Recursive_WE051218 KC

https://www.quia.com/quiz/6835094.html

HSD_Recursive_WE071418 KC

https://www.quia.com/quiz/6876536.html

Hawaii VR WE0126 2019

https://www.quia.com/quiz/7072574.html

Hawaii VR WE0202 2019

https://www.quia.com/quiz/7083041.html

Hawaii VR WE0209

https://www.quia.com/quiz/7107926.html

Hawaii VR WE0216

https://www.quia.com/quiz/7117161.html

Hawaii VR WE0302

https://www.quia.com/quiz/7186973.html

Hawaii VR WE0316 2019

https://www.quia.com/quiz/7205136.html

Spectrum Newsletter Assessment - Fiscal February

https://www.quia.com/quiz/7204086.html

Hawaii VR WE0406

https://www.quia.com/quiz/7230014.html

Hawaii VR WE0504

https://www.quia.com/quiz/7256932.html

Hawaii VR WE0511

https://www.quia.com/quiz/7264513.html

Hawaii VR WE0518

https://www.quia.com/quiz/7272142.html

Hawaii VR WE0601

https://www.quia.com/quiz/7283888.html

Charter Appointments

https://www.quia.com/sv/983258.html

SP_Recursive_WE1017_Gateway Change of Service

https://www.quia.com/quiz/7840049.html

Last updated 2020/12/31 12:46:10 EST

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