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Classes
BCD TLs
BCD Wave 195
CEB Charter HSD Repair Wave 224.3
CEBU Ops
Cebu Team Leads
Cebu Training Team
Cebu-TME
Charter Cebu Wave 213
Charter HSD Repair Wave 173
Charter HSD Repair Wave 181
Charter HSD Repair Wave 184 Bacolod
Charter HSD Repair Wave 193
Charter HSD Repair Wave 197
Charter HSD Wave 174
Charter HSD Wave 179
Charter HSD Wave 186
Charter HSD Wave 191
Charter HSD Wave 194
Charter HSD Wave 198
Charter HSD Wave 199 Bacolod
Charter HSD Wave 200.2
Charter HSD Wave 201.1
Charter HSD Wave 216
Charter HSD Wave 217.1
Charter HSD Wave 219.3
Charter HSD Wave 220.2
Charter HSD Wave 222.2
Charter HSD Wave 222.3
Charter HSD Wave 223
Charter HSD Wave196
Charter HSDR Wave 201.2
Charter Spectrum Georgia Wave 1
Class 104
Class 107
Class 114
Class 115
Class 116
Class 117
Class 225.1
Class 243
Class 244
Class 44
Class 45
Class 49
Class 53
Class 62
Class 64
Class 66
Class 67
Class 74
Class 75
Class 76
Class 79
Class 84
Class 90
Class 95
Class 96
Davao Leads
DSOE_Bacolod_Agents
DSOE_Bacolod_Quality
DSOE_SanIsidro_Agents&TeamLeaders
East_Bacolod_Team
Formula 1 _TMEs
HAWAII VIDEO_Cebu
HSD Cebu Wave 218
HSD Repair Wave 219.1
HSD Wave 169
HSD_BCD_Agents
HSD_BCD_Inactive
HSD_BCD_Inactive_Management
HSD_BCD_Leaders
HSD_BCD_MOD
HSD_BCD_SMEs
HSD_BCD_Training
HSD_Cebu_Agents
HSD_Cebu_Non-agents
HSD_Cebu_Training Team
HSD_SMM_Agents
HSD_SMM_MODs
HSD_SMM_Ops
HSD_SMM_Trainers
Joshua Byrom
NYC_Bacolod_Ops
shem acosta
Training Team - Bacolod
TWC Bacolod FC
TWC HSD PTPMP
TWCBC Cebu Agents
TWCBC Davao Agents
TWCBC Davao Management
Wave 176
Wave 179
Wave 182
Wave 183
wave 185
Wave 187
Wave 203
WAVE 204.2
Wave 205.1
Wave 226
Activities
Hardware battleship
HSD Sample Nigz
Tech Words Jeopardy by Jason Rushing
Technology ABC's
test nigz
WE113019 Activity
Untitled
Untitled
Quizzes
2020 NA New Hire PST Assessments
Spectrum New Hire PST Week 2 Assessment
2020 New Hire Assessments
2020 PST Week 2 Assessment
2020 PST Week 2 Assessment - Review
Day 1 Topics Review
Formula1 CEBU2011-04-06-10-29-27
Recursive Formula1_PostAssessment - CEBU
Recursive Formula1_PostAssessment - TMEs
HSD_SMM_Recursive 2016
WE0429: NYS Modem Compliance Credit
HSD_SMM_Recursive 2017
WE0408: T4 Timeouts, 2079 Equipment Compliance and Balancing Simulation, and ETD Updates
WE0415: C360
WE0415: OKM
WE0506: AnswerFlow
WE0513: Spectrum TV App-Guide Narration on Roku, EDLP to SIA, 3rd Party Eqpmnt
WE0520: Managing 3rd Party Equipment
HSD_SMM_SDM TP
WE041517_SPECTRUM UPDATES
WE0513_SPECTRUM UPDATES
New Hire Curriculum 2013
2013 PST Day 2 Knowledge Check
2013 PST Day 3 Knowledge Check
2013 PST Day 4 Knowledge Check
2013 PST Day 6 Knowledge Check
2013 PST Day 7 Knowledge Check
2013 PST Day 8 Knowledge Check
2013 PST Day 9 Knowledge Check
2013 PST Week 1 Knowledge Check
2013 PST Week 2 Knowledge Check
2013 PST Week 3 Knowledge Check
NYC 2017 Recursives
NYC_Seasonal Service Plan Standardization_WB081317
Recruitment Assessments
TWC NHD Pre-Hire Qualification Test - Starter
Recursive Assessments_AYALA2011-04-06-10-41-32
Recursive_PHP_Platforms_Ayala
Recursive_Retransmission Consent Issue_AYALA
Recursive_Scope of Support_AYALA
WQPA for the Period of Dec. 1 - 7
WQPA for the Period of Dec. 8 - 14
WQPA for the Period of Nov 17 - 23
WQPA for the Period of Nov 24 - 30
WQPA Week 3 Assessment
WQPA Week 4 Assessment
WQPA Week1 Assessment
WQPA Week2 Assessment
Recursive Assessments_BACOLOD2011-04-06-10-09-01
CAISS registration
Communicating for Bad News - Bacolod
NEW QUALITY LEGEND ASSESSMENT - BACOLOD
NEW QUALITY LEGEND TL ASSESSMENT - Bacolod
OEM Training Module - BACOLOD
Recursive_CAISS/FIREWALL_BACOLOD
Recursive_IE8 - BACOLOD
Recursive_Mail Blocks - Bacolod
Recursive_PHP_Platforms - Bacolod
Recursive_Registration 1.0 - BACOLOD
Recursive_RR Toolbar_BACOLOD
Recursive_RREmail - Bacolod
Recursive_Understanding Home Networks - BCD
Recursive_Understanding Home Networks - CEBU
Security Policies Update and Sacs - Bacolod
TWC Update - RR Webmail Redesigned
REVAMP Newhire2011-04-06-09-11-14
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5
Revised New Hire Curriculum_20102011-04-06-19-11-14
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5
SDM Touchpoint Quiz 2017
WE0107 - SDM Touchpoint Knowledge Check - Cebu
Secured Recursive Assessments_BCD2011-04-06-09-04-032011-04-06-09-05-51
AAD - EFT payment
AAD - ICOMs Password Reset - Bacolod
AAD - Misc Adjustments
AAD 3.0 Training_BCD_July 2011
AAD Common Troublecall Errors and Tier 2 Phone Support Flow_April2011__BCD
AAD December Enhancements - Bacolod
AAD FAQs, Help.RR.com Landing Pages and VID Password Reset Recursive Training - Bacolod
AAD FAQs Recursive Training - Bacolod
AAD Hands On Training - Bacolod
AAD January Enhancements - Bacolod
AAD October Enhancement - Bacolod
AAD Password Reset and Trouble Ticket - Bacolod
AAD_ICOMS_CSG_Password Management Refresher_2011_Bacolod
AAD_November Enhancements - BCD
Account Security Guidelines in Action - Bacolod
AHT Drivers_Wired Connectivity and Intermittent Connection Issues - Bacolod
CA Anti-Virus_Recursive_Bacolod
CAISS 2010 Recursive Training_Part 1_Bacolod
CAISS 2010 Recursive Training_Part 2_Bacolod
CAISS 2010 Recursive Training_Part 3 - Bacolod
CAISS Plus 2010_BACOLOD
CAISS Plus 2010_Session 1 Attendance_BCD
Delivering Bad News and Polite Refusal-Recursive Training
Delivering Bad News_Nov2010 - BCD
Direct To Live - Bacolod
DTL and AAD Troubleshooting/Advanced Diagnostics - Nov2010 - Bacolod
Early Appointment Reschedules - (Bacolod)
Easy Connect - Wireless Home Networking DigiDo - BCD
ECC Press and Media Inquiry Policy_Bacolod
ECC Press and Media Inquiry Policy_Bacolod - (copy)
ECCM 1 Refresher_ Bacolod
ECCM Phase 3 Activity_2011
ECCM Refresher 2_Bacolod
ECCM Review 1_Bacolod
ECCM Training - Bacolod
Empathy Module - Bacolod
Empathy Refresher_April 2011_Bacolod
Field Techs Scope of Support - Bacolod
From Zero to Hero_June 2011
Get It Across — Modem Status and MD5 File_BCD_June 2011
Get it Across_No Connection to PC_BCD_June2011
Home Networking Flow Recursive Training - Bacolod
Intermittent Connection Jan 2011 - BCD
Intermittent Connectivity Recursive Training__BCD_June 2011
Internet Cookies Recursive Training - Bacolod
Internet Explorer 9_BCD
Intro to TWC Mobile Internet and QA Refresher_June 2011_BCD
iOS4- February 2011 - BCD
iPad V2_Team Meeting_July 2011_BCD
IPv6 Recursive Training_Bacolod
IVR NHD PAYMENT TRANSFER TO LA AND SAN DIEGO and Mac 10.7 Overview_April2011 - Bacolod
Job Aide - High Speed Online Speed Test - Bacolod
Job Aide - LA Easy Connect (Self Install Kit) Instructions - Bacolod
LA Credit Adjustment Procedures - Bacolod
LMS - Cable 101 - Bacolod
LMS - Slow Browsing: What Could Be the Cause? - Bacolod
LMS - The "WHY" Behind the Action - Bacolod
LMS - XP3 Training - Bacolod
Manual Case Creation_April 2011_BCD
My Services - Bacolod
New Road Runner Mail 4.3 Policy Recursive Training - Bacolod
Non-Compliant RR Turbo Cable Modems and LA Credit Adjustments - Bacolod
Outlook 2010 Recursive_Bacolod
PayXpress Password Reset and Username Retrieval Process & LA Dispatch Refresher_2011 - Bacolod
PHP Sunset and Registration - BCD
Positive Customer Interaction_Bacolod
Positive Tone_Recursive Training_Bacolod
Probing Towards Resolution_July 2011_BCD
QA Legend Update 2010 - Bacolod
QA Refresher 2011: C's and R's_Bacolod
QA Refresher 2011: P's and Red Flag SOP's_Bacolod
Rate Adjustment 2011, Signature Home, and RR Turbo Plus - Bacolod
Recursive - LA Dispatch Contact Guide and The Vault 2.0 - Bacolod
Recursive - Slow Browse Troubleshooting Oct 2010 - BCD
Recursive E-mail Troubleshooting_2010 - BCD
Recursive Transfer Decision Matrix - Bacolod
Recursive_Call Control - Bacolod
Recursive_Email Troubleshooting_July09 - Bacolod
Recursive_HSO Speed Test Update_Bacolod
Recursive_March 2010 AAD Enhancements_BCD
Recursive_Minimum System Requirements - Bacolod
Recursive_Nintendo Wii - BACOLOD
Recursive_Programming Central_BCD
Recursive_Reasons to use AAD - Bacolod
Recursive_RR Block Lookup and SACS_Bacolod
Recursive_Security Certificate Errors and When a Computer is Infected by a Virus - Bacolod
Recursive_Spyware and CAISS - Bacolod
Recursive_Subscriber Self Care Changes
Registration 2.0 Updates - January 2011 - BACOLOD
Registration 2010 - NHD Bacolod
RR Registratio 2.0 -temporary
RR Turbo Plus_Bacolod
RR Video Channel Enhancement - Bac
Security Policies and Sacs - Bac
Security Policies and Sacs - Bac - (copy)
Slow Browse Messaging - Bacolod
Smart Home Security_BCD
Support Center Enhancement_Bacolod
Talking to the Modem_May 2011_BAC
The Vault Recursive Training - Bacolod
Transfer Matrix 2011_BCD
Tru2way - Bacolod
TV Everywhere - Bacolod
TV Everywhere ESPN Update_Self-paced 2011_Bacolod
TWC Mobile Internet + NHD Support for Mobile Devices + RR Portal - BCD
TWC Wideband and RR Extreme Internet_June 2011
TWC Wideband Internet - Bacolod
TWC WiFi - Bacolod
TWCable TV iPad App Non-Road Runner Customers_BCD
TWCable TV iPad Application Support_Bacolod
UDI Refresher
UDI Sunset_July 2011_BCD
Unified - Segment 2 - Bacolod
Unified Refresher_Nov 2010 - BACOLOD
Unified Segment 1 - Bacolod
Unified Segment 3 - Bacolod
Unraveled_P4 & P2 Refresher
Uptraining: NHD to LA Agents_Bacolod
Videos for TWC Field Technicians and TWC Products_BCD
Wideband and RR Extreme Internet
Windows 7_Recursive Training_Bacolod
Windows Live Mail 2011 Recursive Training - Bacolod
Winning with Words _ Bacolod Agents
Wireless Network Troubleshooting - Bacolod
Wireless Troubleshooting 2010 - Bacolod
Working on a Case_May 2011___BCD
Working on a Case_May 2011_BCD
World IPv6 Day_BCD
World IPv6 Day_BCD - (copy)
Secured Recursive Assessments_BCD2011-04-06-09-04-032011-04-06-09-05-51 [#520173]
AAD December Enhancements - Bacolod
AAD FAQs, Help.RR.com Landing Pages and VID Password Reset Recursive Training - Bacolod
AAD FAQs Recursive Training - Bacolod
AAD Hands On Training - Bacolod
AAD January Enhancements - Bacolod
AAD Password Reset and Trouble Ticket - Bacolod
AAD_November Enhancements - BCD
CA Anti-Virus_Recursive_Bacolod
CAISS Plus 2010_BACOLOD
CAISS Plus 2010_Session 1 Attendance_BCD
Early Appointment Reschedules - (Bacolod)
Home Networking Flow Recursive Training - Bacolod
Internet Cookies Recursive Training - Bacolod
My Services - Bacolod
New Road Runner Mail 4.3 Policy Recursive Training - Bacolod
QA Legend Update 2010 - Bacolod
Recursive_Email Troubleshooting_July09 - Bacolod
Recursive_March 2010 AAD Enhancements_BCD
Recursive_Nintendo Wii - BACOLOD
Recursive_Programming Central_BCD
Recursive_Subscriber Self Care Changes
Registration 2010 - NHD Bacolod
RR Video Channel Enhancement - Bac
Security Policies and Sacs - Bac
Security Policies and Sacs - Bac - (copy)
Slow Browse Messaging - Bacolod
The Vault Recursive Training - Bacolod
TV Everywhere - Bacolod
TWC WiFi - Bacolod
UDI Refresher
Windows 7_Recursive Training_Bacolod
TME-12011-04-06-19-11-16
CA Anti-Virus_Recursive
Technical Calibration for TL's
TWC Wave 11 Cebu2011-04-06-19-56-20
Recursive_Retransmission Consent Issue_Cebu
TWC Wave 13 Bacolod2011-04-06-20-02-072011-04-06-20-06-07
Recursive Formula1_PostAssessment - Wave 13_Bacolod
TLQA_Assessment - TWC Wave 13_Bacolod
TWC Wave 13 Cebu2011-04-06-20-06-13
Misc - Recursive Retransmission Consent Issue
TWC Wave 15 Bacolod2011-04-06-20-12-14
TLQA_Assessment - Wave 15 Bacolod
TWC Wave 15 Cebu2011-04-06-20-14-53
CPS Tech Daily KC Day 1 - TWC Wave 15 Cebu
TWC Wave 16 Cebu2011-04-06-20-18-45
Recursive Formula1_PostAssessment - B
WQPA - Quality Cebu - (copy)
TWC Wave 17 Cebu
Mastery Test - TWC Wave 17 Cebu
TWC Wave 18 Cebu
CAISS registration - TWC Wave 18 Cebu
Mastery Test - TWC Wave 18 Cebu
TWC Wave 18.1 Bacolod
Recursive Formula1_PostAssessment - Bacolod Wave 18.1
TLQA_Assessment - Wave 18.1
TWC Wave 19 Cebu
0407 HBO on Broadband
Recursive_Scope of Support - (copy)
TWC Wave 21.1 Bacolod
Recursive_Understanding Home Networks
UDI Refresher
TWC Wave 21.2 Bacolod
PST Daily KC_Week 1_Day 3 - Wave 22 Bacolod
TWC Wave 22 Cebu
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5
TWC Wave 23 Cebu
HBO on Broadband - Review
Home Networking Flow Recursive Training - Review
NEW QUALITY LEGEND ASSESSMENT - CEBU - Review
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5_TWC
PST Daily KC_Week 2_Day 8
Recursive_Mail Blocks - Review
Recursive_RR Toolbar - Review
Recursive_Scope of Support - Review
UDI Refresher - Review
TWC Wave 24 Cebu
CAISS Plus 2010_Wave 24_Wave 25_Cebu
CAISS Plus 2010_Wave 24_Wave 25_Cebu - (copy)
PST Daily KC_Week 1_Day 3 - Wave 24 Cebu
TWC Wave 25 Bacolod
PST Daily KC_Week 1_Day 3 - Wave 25 Bacolod
TWC Wave 25.2 Cebu
PST Daily KC_Week 1_Day 3 - Wave 25.2 Cebu
TWC Wave 26_Cebu
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5
TWC Wave 27 Bacolod
EXERCISE: AAD Navigation Drill
EXERCISE: Practice Final Assessment
EXERCISE: Practice Final Assessment2
EXERCISE: Remedy Navigation
EXERCISE: Remedy Service Request Creation
EXERCISE: The Vault_Navigation Drill
EXERCISE: Webmail
EXERCISE: Wireless Networking and Wireless Security
PST Daily KC_Week 1_Day 3 - Wave 27 Bacolod
TWC Wave 27 Cebu
PST Daily KC_Week 1_Day 3 - Wave 27 Cebu
TWC Wave 28 Bacolod
EXERCISE: AAD Navigation Drill
EXERCISE: Basic Networking Concepts and Topologies
EXERCISE: Navigation_rr.com and help.rr.com
EXERCISE: Practice Final Assessment2_Wave 28
EXERCISE: Practice Final Assessment_Wave 28
EXERCISE: Remedy Navigation
EXERCISE: Remedy Service Request Creation
EXERCISE: Service Request Issue Profiling
EXERCISE: The Vault_Navigation Drill
EXERCISE: The Vault_Navigation Drill 2
EXERCISE: UDI
EXERCISE: Webmail
EXERCISE: Wireless Networking and Wireless Security
PST Daily KC_Week 1_Day 3 - Wave 28 Bacolod
PST Daily KC_Week 1_Day 4 - Wave 28 Bacolod
TWC Wave 28 Cebu
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5
Recursive_IE8
Recursive_PHP_Platforms - Cebu
Recursive_Registration 1.0 - CEBU
Recursive_Subscriber Self Care Changes
Review - CA Anti-Virus_Recursive
Review - CAISS registration
Review - NEW QUALITY LEGEND ASSESSMENT
Review - PHP_Platforms
Review - RR Toolbar
Review - TV Everywhere
Review - UDI Refresher
Review_Mail Blocks
Review_RREmail
TWC Wave 29 Bacolod
EXERCISE: AAD Navigation Drill -
EXERCISE: Practice Final Assessment2_Wave 29
EXERCISE: Practice Final Assessment_Wave 29
EXERCISE: The Vault_Navigation Drill 2 - Wave 29
EXERCISE: The Vault_Navigation Drill wave 29
PST Daily KC_Week 1_Day 3 - Wave 29 Bacolod
PST Daily KC_Week 1_Day 4 - Wave 29 Bacolod
TWC Wave 29 Cebu
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5
TWC Wave 30 Bacolod
EXERCISE: Practice Final Assessment2_Wave 30
EXERCISE: Practice Final Assessment_Wave 30
PST Daily KC_Week 1_Day 3 - Wave 30 Bacolod
TWC Wave 30 Cebu
PST Daily KC_Week 1_Day 3 - Wave 30 Cebu
PST Daily Kc_Week 1_Day 5 - Wave 30 Cebu
TWC Wave 31 Bacolod
EXERCISE: Practice Final Assessment2_Wave 31
EXERCISE: Practice Final Assessment_Wave 31
PST Daily KC_Week 1_Day 3 - Wave 31 Bacolod
TWC Wave 31 Cebu
OEM Training Module
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5
Recursive_IE8
Recursive_March 2010 AAD Enhancements
Recursive_PHP_Platforms - Cebu
Recursive_Registration 1.0 - CEBU
Review - CA Anti-Virus_Recursive
Review - CAISS registration
Review - NEW QUALITY LEGEND ASSESSMENT
Review - PHP_Platforms
Review - RR Toolbar
Review - TV Everywhere
Review - UDI Refresher
Review_RREmail
TWC WiFi
TWC Wave 32 Bacolod
EXERCISE: Practice Final Assessment - Wave 32 Bacolod
EXERCISE: Practice Final Assessment 2 - Wave 32 Bacolod
TWC Wave 32 Cebu
PST Daily KC_Week 1_Day 3 - Wave 32 Cebu
PST Daily Kc_Week 1_Day 5 - Wave 32 Cebu
TWC Wave 33 Bacolod
EXERCISE: Practice Final Assessment
EXERCISE: Practice Final Assessment2
PST Daily KC_Week 1_Day 3 - Wave 33 Bacolod
TWC Wave 33 Cebu
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5
TWC Wave 34 Bacolod
EXERCISE: Practice Final Assessment
EXERCISE: Practice Final Assessment2
EXERCISE: Remedy Navigation
EXERCISE: Remedy Service Request Creation
EXERCISE: The Vault_Navigation Quiz Wave 34_Bacolod
PST Daily KC_Week 1_Day 3 - Wave 34 Bacolod
TWC Wave 34 Cebu
PST Daily KC_Week 1_Day 3 - Wave 34 Cebu
PST Daily Kc_Week 1_Day 5 - Wave 34 Cebu
TWC Wave 35 (ExMediacom) Bacolod
EXERCISE: AAD Navigation Drill
EXERCISE: CA ISS 2007
EXERCISE: Navigation_rr.com and help.rr.com
EXERCISE: Practice Final Assessment
EXERCISE: Remedy Service Request Creation
EXERCISE: Service Request Issue Profiling
EXERCISE: The Vault_Navigation Drill
EXERCISE: Troubleshooting Pre-Assessment (TWC Specific)
EXERCISE: UDI - Wave 35 Bacolod
EXERCISE: Webmail
EXERCISE:Products
PST Daily KC_Week 1_Day 2 - Wave 35 Bacolod
PST Daily KC_Week 1_Day 3 - Wave 35 Bacolod
TWC Wave 35.1 Cebu
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5
TWC Wave 36 Bacolod
EXERCISE: Navigation_rr.com and help.rr.com
EXERCISE: Practice Final Assessment2_Wave 36
EXERCISE: Practice Final Assessment_Wave 36
EXERCISE: Remedy Navigation
EXERCISE: Remedy Service Request Creation
EXERCISE: Remedy Service Request Creation
EXERCISE: Service Request Issue Profiling - (copy)
EXERCISE: The Vault_Navigation Drill 2 - Wave 36
EXERCISE: The Vault_Navigation Drill wave 36
PST Daily KC_Week 1_Day 3 - Wave 36 Bacolod
PST Daily KC_Week 1_Day 4 - Wave 36 Bacolod
TWC Wave 36 Cebu
PST Daily KC_Week 1_Day 3 - Wave 36
PST Daily Kc_Week 1_Day 5 - Wave 36
TWC Wave 37 Cebu
PST Daily KC_Week 1_Day 3 - Wave 37 Cebu
PST Daily KC_Week 1_Day 5 - Wave 37 Cebu
TWC Wave 37.1 Bacolod
EXERCISE: Practice Final Assessment2_Wave 37.1
EXERCISE: Practice Final Assessment_Wave 37.1
PST Daily KC_Week 1_Day 3 - Wave 37.1 Bacolod
PST Daily KC_Week 3_Day 11 - Wave 37.1 Bacolod
TWC Wave 37.2 Bacolod
EXERCISE: Navigation_rr.com and help.rr.com
EXERCISE: Practice Final Assessment2_Wave 37.2
EXERCISE: Practice Final Assessment_Wave 37.2
EXERCISE: Practice Final Assessment_Wave 40.1
EXERCISE: Remedy Navigation
EXERCISE: Service Request Issue Profiling
EXERCISE: The Vault_Navigation Drill 2 - Wave 37.2
EXERCISE: The Vault_Navigation Drill Wave 37.2
PST Daily KC_Week 1_Day 3 - Wave 37 Bacolod
PST Daily KC_Week 1_Day 4 - Wave 37 Bacolod
TWC Wave 38 Cebu
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5
TWC Wave 38.1 Bacolod
EXERCISE: Practice Final Assessment
EXERCISE: Practice Final Assessment2
PST Daily KC_Week 1_Day 3 - Wave 38.1 Bacolod
PST Daily KC_Week 1_Day 4 - Wave 38.1 Bacolod
TWC Wave 38.2 Bacolod
EXERCISE: Navigation_rr.com and help.rr.com
EXERCISE: Practice Final Assessment_Wave 38.2
EXERCISE: Remedy Navigation - Wave 38.2
EXERCISE: Remedy Service Request Creation - Wave 38.2
EXERCISE: The Vault_Navigation Drill
PST Daily KC_Week 1_Day 3 - Wave 38.2 Bacolod
PST Daily KC_Week 1_Day 4 - Wave 38.2 Bacolod
TWC Wave 39 Bacolod
EXERCISE: Practice Final Assessment2_Wave 39
EXERCISE: Practice Final Assessment_Wave 39
PST Daily KC_Week 1_Day 3 - Wave 39 Bacolod
PST Daily KC_Week 1_Day 4 - Wave 39 Bacolod
PST Daily KC_Week 3_Day 11 - Wave 39 Bacolod
TWC Wave 39 Cebu
PST Daily Kc_Week 1_Day 5
TWC Wave 40 Cebu
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5
TWC Wave 40.1 Bacolod
EXERCISE: Practice Final Assessment2_Wave 40.1
EXERCISE: Remedy Navigation
EXERCISE: The Vault_Navigation Drill 2 - Wave 40.1
EXERCISE: The Vault_Navigation Drill Wave 40.1
PST Daily KC_Week 1_Day 3 - Wave 40.1 Bacolod
PST Daily KC_Week 1_Day 4 - Wave 40.1 Bacolod
TWC Wave 40.2 Bacolod
EXERCISE: Practice Final Assessment 1 - Wave 40.2 Bacolod
EXERCISE: Remedy Service Request Creation
EXERCISE: The Vault Navigation Drill 2 - Wave 40.2
TWC Wave 41 Bacolod
EXERCISE: Practice Final Assessment
EXERCISE: Practice Final Assessment2
EXERCISE: Remedy Navigation
EXERCISE: The Vault_Navigation Drill 2 - Wave 41
EXERCISE: The Vault_Navigation Drill Wave 41
PST Daily KC_Week 1_Day 3 - Wave 41 Bacolod
PST Daily KC_Week 1_Day 4 - Wave 41 Bacolod
PST Daily KC_Week 1_Day 4 - Wave 41 Bacolod - (copy)
TWC Wave 41 Cebu
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5
Security Policies Update and Sacs - Cebu
TWC Wave 41.2 Cebu
PST Daily KC_Week 1_Day 3 - Wave 41.2 Cebu
PST Daily Kc_Week 1_Day 5 - Wave 41.2 - Cebu
TWC Wave 42 Bacolod
EXERCISE: Practice Final Assessment
EXERCISE: Practice Final Assessment2
PST Daily KC_Week 1_Day 3 - Wave 42 Bacolod
PST Daily KC_Week 1_Day 4 - Wave 42 Bacolod
TWC Wave 42 Cebu
PST Daily KC_Week 1_Day 3 - Wave 42 Cebu
PST Daily KC_Week 1_Day 5 - Wave 42 Cebu
TWC Wave 43 Bacolod
EXERCISE: Practice Final Assessment - (copy)
EXERCISE: Practice Final Assessment 1 - Wave 3 Bacolod
EXERCISE: Practice Final Assessment2_Wave 43
EXERCISE: Practice Final Assessment2_Wave 43 - (copy)
EXERCISE: Practice Final Assessment2_Wave 43 - (copy)
PST Daily KC_Week 1_Day 3 - Wave 43 Bacolod
PST Daily KC_Week 1_Day 4 - Wave 43 Bacolod
TWC Wave 43 Cebu
PST Daily Kc_Week 1_Day 5
TWC Wave 44 Bacolod
EXERCISE: Practice Final Assessment
EXERCISE: Practice Final Assessment2
EXERCISE: Remedy Navigation
EXERCISE: The Vault_Navigation Drill 2 - Wave 44
EXERCISE: The Vault_Navigation Drill Wave 44
PST Daily KC_Week 1_Day 3 - Wave 44 Bacolod
PST Daily KC_Week 1_Day 4 - Wave 44 Bacolod
TWC Wave 44 Cebu
EXERCISE: Practice Final Assessment
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5
TWC Wave 45 Bacolod
EXERCISE: Practice Final Assessment 1 - Wave 45 Bacolod
EXERCISE: Remedy Service Request Creation
EXERCISE: The Vault Navigation Drill 2 - Wave 45
TWC Wave 45 Cebu
PST Daily KC_Week 1_Day 3 - Wave 45 - Cebu
PST Daily Kc_Week 1_Day 5 - Wave 45 - Cebu
TWC Wave 46 Bacolod
EXERCISE: Practice Final Assessment2_Wave 46
EXERCISE: Practice Final Assessment_Wave 46
PST Daily KC_Week 1_Day 4 - Wave 46 Bacolod
PST Daily KC_Week 3_Day 11 - Wave 46 Bacolod
TWC Wave 46 Cebu
Practice Final Assessment
Practice Final Assessment2
Practice Final Assessment2 - (copy)
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5
TWC Wave 47 Bacolod
PST Daily KC_Week 1_Day 3 - Wave 47 Bacolod
PST Daily KC_Week 1_Day 4 - Wave 47 Bacolod
TWC Wave 47 Cebu
PST Daily KC_Week 1_Day 3 Wave 47
PST Daily KC_Week 1_Day 4 - Wave 47
PST Daily KC_Week 1_Day 5 - Wave 47
TWC Wave 48.1 Cebu
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5
TWC Wave 48.2 Cebu
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5
TWC Wave 49 Bacolod
EXERCISE: Practice Final Assessment
EXERCISE: Practice Final Assessment2
PST Daily KC_Week 1_Day 3 _Wave 49
PST Daily Kc_Week 1_Day 5_Wave 49
TWC Wave 49 Cebu
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5
TWC Wave 50 Bacolod
EXERCISE: Practice Final Assessment
EXERCISE: Practice Final Assessment2
PST Daily KC_Week 1_Day 3 _Wave 50
PST Daily Kc_Week 1_Day 5_Wave 50
TWC Wave 50.1 Cebu
PST Daily KC_Week 1_Day 3 Wave 50.1
PST Daily KC_Week 1_Day 4 - Wave 50.1
PST Daily KC_Week 1_Day 5 - Wave 50.1
TWC Wave 50.2 Cebu
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5
TWC Wave 51 Bacolod
EXERCISE: Practice Final Assessment -Wave 51
EXERCISE: Practice Final Assessment2 -Wave 51
PST Daily KC_Week 1_Day 3 _Wave 51
PST Daily Kc_Week 1_Day 5_Wave 51
TWC Wave 51 Cebu
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5
TWC Wave 52 Bacolod
EXERCISE: Practice Final Assessment
EXERCISE: Practice Final Assessment2
EXERCISE: Remedy Navigation
EXERCISE: The Vault_Navigation Drill
EXERCISE: The Vault_Navigation Drill 2
PST Daily KC_Week 1_Day 3 _Wave 52
PST Daily Kc_Week 1_Day 5_Wave 52
TWC Wave 52.1 Cebu
PST Daily KC_Week 1_Day 3 - Wave 52.1 Cebu
PST Daily Kc_Week 1_Day 5 - Wave 52.1 Cebu
TWC Wave 52.2 Cebu
PST Daily KC_Week 1_Day 3 - Wave 52.2
PST Daily Kc_Week 1_Day 5 - Wave 52.2
TWC Wave 53 Cebu
PST Daily KC_Week 1_Day 3
PST Daily Kc_Week 1_Day 5
TWC Wave 53.1 Bacolod
EXERCISE: Practice Final Assessment - (copy)
EXERCISE: Practice Final Assessment2 - (copy)
PST Daily KC_Week 1_Day 3 _Wave 53.1
PST Daily Kc_Week 1_Day 5_Wave 53.1
TWC Wave 53.2 Bacolod
EXERCISE: Practice Final Assessment Wave 53.2-Bacolod
EXERCISE: Practice Final Assessment2 - Wave 53.2 Bacolod
PST Daily KC_Week 1_Day 3 _Wave 53.2 Bacolod
PST Daily Kc_Week 1_Day 5_Wave 53- Bacolod
TWC Wave 53.3 Bacolod
PST Daily KC_Week 1_Day 3 _Wave 53.3
PST Daily Kc_Week 1_Day 5_Wave 53.3
TWC Wave 54 Bacolod
PST Daily KC_Week 1_Day 3 _Wave 54
PST Daily KC_Week 1_Day 3 _Wave 54
PST Daily Kc_Week 1_Day 5_Wave 54
TWC Wave 55 Bacolod2011-04-06-09-17-26
EXERCISE: Practice Final Assessment2_Wave 55
EXERCISE: Practice Final Assessment_Wave 55
TWC Wave 56 Bacolod
EXERCISE: Practice Final Assessment1_Wave 56
EXERCISE: Practice Final Assessment2_Wave 56
PST Day 1
PST DAY 10
PST Day 11
PST Day 12
PST Day 2
PST Day 3
PST Day 4
PST Day 5
PST Day 6 -
PST Day 7
PST Day 8
PST Day 9
PST Week 1 Assessment
PST WEEK 2 Assessment
PST Week 3 Assessment
TWC Wave 57 Bacolod
EXERCISE: Practice Final Assessment1_Wave 57
EXERCISE: Practice Final Assessment2_Wave 57
PST Day 1
PST DAY 10
PST Day 11
PST Day 12
PST Day 2
PST Day 3
PST Day 4
PST Day 5
PST Day 6
PST Day 7
PST Day 8
PST Day 9
PST Week 1 Assessment
PST WEEK 2 Assessment
PST Week 3 Assessment
We Do Not Make Stuff Up
Managing HSDR Escalations
Windows 72011-04-06-09-57-38
Basic Software
AAD - ICOMs Password Reset
AAD December Enhancement
AAD_November Enhancements
Advanced Agent Desktop
CA Anti-Virus_Recursive
CAISS registration
Communicating for Bad News
CSC Refresher_Oct
EXERCISE: The Vault_Navigation Drill
HBO on Broadband
Home Networking Flow Recursive Training
Internet Cookies Recursive Training
Navigation Exercise_RR.COM
NEW QUALITY LEGEND ASSESSMENT - BACOLOD
New Quality Legend for 2010
NEW QUALITY LEGEND TL ASSESSMENT - BACOLOD
PST Daily KC_Week 1_Day 3
Recursive Formula1_PostAssessment
Recursive_Mail Blocks
Recursive_March 2010 AAD Enhancements
Recursive_PHP_Platforms
Recursive_Programming Central
Recursive_Retransmission Consent Issue
Recursive_RR Toolbar
Recursive_RREmail
Recursive_Scope of Support
Recursive_Security Policies and Sacs
Recursive_Understanding Home Networks
Slow Browse Messaging
TLQA_Assessment
Tru2way- Cebu TLs
TV Everywhere
TWC WiFi
UDI Refresher
WQPA - Quality Cebu
Surveys
0 - Return To Work Survey
New Hire Class During The Pandemic_ECQ
Return to Work Survey
Return to Work Survey_June 1 Class_Post ECQ
Return to Work Survey_May 4 Class
Return to Work Survey_May 4 Class_ECQ NOT LIFTED
00 Armin-CSMs-LS
DTA and DCI Reminders
000 Validation Interview
Over The Phone Role Play Guide
2014 FMA
Course Evaluation - Peer Mentoring Session (2 Days)
Course Evaluation - WE0109_GAP Training Jereza
Course Evaluation - WE011_GAP Training Jen Nemenzo
Course Evaluation - WE0124_GAP Training Sef Rosales
Course Evaluation - WE0131_GAP Training Billy Hinlo
Course Evaluation - WE0207_GAP Training Billy Hinlo
Course Evaluation - WE0214_GAP Training Billy Hinlo
Course Evaluation - WE0509_TWC Wave 98 Additional Internet Products
Course Evaluation - WE0509_TWC Wave 98 Introduction to Billing - Nico Tongson
Course Evaluation - WE0509_TWC Wave 98_Billy Hinlo
Course Evaluation - WE0509_TWC Wave 98_Jaye Gereza
Course Evaluation - WE0913_GAP Training (Nemenzo)
Course Evaluation - WE0913_GAP Training (Rosales)
Course Evaluation - WE1004_GAP Training (Rosales)
Course Evaluation - WE1004_GAP Training (Solitario)
Course Evaluation - WE1025_GAP Training (Solitario)
Archive
AAD PARTICIPANT FEEDBACK FORM - Bacolod
bvcbnbvjn
TWC Front Line Goals
TWC NYC_Test Me Survey
Understanding FCR
Untitled
Charter PST Survey
Call Certification Commitment Log
Charter Spectrum Midwest Shaw
Midwest Wave 96 PST Week 1 4Q Survey
FGD Surveys
Charter Hawaii Video Repair Agents April 2019
Manila: Here to Stay Weekly Survey
Here To Stay - 4Q Weekly Survey
Manila: HSD Wave 102
Employee Temp Check - CCT
Employee Temp Check - PST
Here To Stay - 4Q Weekly Survey (CCT Week1)
Here To Stay - 4Q Weekly Survey (CCT Week2)
Here To Stay - 4Q Weekly Survey (PST Week1)
Here To Stay - 4Q Weekly Survey (PST Week2)
Here To Stay - 4Q Weekly Survey (PST Week3)
Manila: HSD Wave 103
Employee Temp Check - CCT
Here To Stay - 4Q Weekly Survey (CCT Week1)
Here To Stay - 4Q Weekly Survey (CCT Week2)
Here To Stay - 4Q Weekly Survey (PST Week 1)
Here To Stay - 4Q Weekly Survey (PST Week 2)
Manila: HSD Wave 104
Employee Temp Check
Employee Temp Check - CCT
Here To Stay - 4Q Weekly Survey (CCT Week1)
Here To Stay - 4Q Weekly Survey (CCT Week2)
Here To Stay - 4Q Weekly Survey (PST Week1)
Here To Stay - 4Q Weekly Survey (PST Week2)
Here To Stay - 4Q Weekly Survey (PST Week3)
Wave 104 HOT SEAT
Manila: HSD Wave 105
Employee Temp Check
Here To Stay - 4Q Weekly Survey (PST Week1)
Here To Stay - 4Q Weekly Survey (PST Week2)
Here To Stay - 4Q Weekly Survey (PST Week3)
Manila: HSD Wave 106
Employee Temp Check
Here To Stay - 4Q Weekly Survey (PST Week1)
Here To Stay - 4Q Weekly Survey (PST Week2)
Here To Stay - 4Q Weekly Survey (PST Week3)
Manila: HSD Wave 107
Employee Temp Check - CCT
Employee Temp Check - PST
Here To Stay - 4Q Weekly Survey (CCT Week1)
Here To Stay - 4Q Weekly Survey (CCT Week2)
Manila: HSD Wave 109
Employee Temp Check
Employee Temp Check - PST
Here To Stay - 4Q Weekly Survey (CCT Week1)
Here To Stay - 4Q Weekly Survey (PST Week1)
Here To Stay - 4Q Weekly Survey (PST Week2)
Here To Stay - 4Q Weekly Survey (PST Week3)
Here To Stay - 4Q Weekly Survey (PST Week4)
Manila: HSD Wave 110
Employee Temp Check - CCT
Employee Temp Check - PST
Here To Stay - 4Q Weekly Survey (CCT Week2)
Here To Stay - 4Q Weekly Survey (PST Week1)
Here To Stay - 4Q Weekly Survey (PST Week2)
Here To Stay - 4Q Weekly Survey (PST Week3)
Manila: HSD Wave 111
Employee Temp Check - CCT
Employee Temp Check - PST
Here To Stay - 4Q Weekly Survey (CCT Week1)
Here To Stay - 4Q Weekly Survey (CCT Week2)
Here To Stay - 4Q Weekly Survey (PST Week1)
Here To Stay - 4Q Weekly Survey (PST Week2)
Manila: HSD Wave 112
Employee Temp Check - CCT
Employee Temp Check- PST
Here To Stay - 4Q Weekly Survey (CCT PST Week 2) 05/19/2017
Here To Stay - 4Q Weekly Survey (CCT Week1)
Manila: HSD Wave 113
Employee Temp Check - CCT
Employee Temp Check- PST
Here To Stay - 4Q Weekly Survey (CCT PST Week 2)
Here To Stay - 4Q Weekly Survey (CCT Week1)
Manila: HSD Wave 93
Here To Stay - 4Q Week2 Survey
Here To Stay - 4Q Week3 Survey
Here To Stay - 4Q Weekly Survey
Manila: HSD Wave 94
Here To Stay - 4Q Weekly Survey
Here To Stay - 4Q Weekly Survey (CCT Week2)
Manila: HSD Wave 95
Family Day Pre - Registration Survey
Here To Stay - 4Q Week 1 Survey _CCT1
Here To Stay - 4Q Week 1 Survey _CCT1 - (copy)
Here To Stay - 4Q Week 2 Survey _CCT2
HOLIDAY SCHEDULE SURVEY
Manila: HSD Wave 97
Here To Stay - 4Q Weekly Survey_CCT Week 1
Manila: HSD Wave 98
Here To Stay - Survey
Midwest_Shaw_HTS
HTS PST Week 3 Survey
HTS PST Week 4 4Q Survey
HTS PST Week 5 4Q Survey
HTS PST Week 6 4Q Survey
HTS PST Week 7 4Q Survey
HTS PST Week 8 4Q Survey
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Shufa ko?
PATCH Survey
Course Evaluation PATCH Training for CSG WE0207_Ran
Course Evaluation PATCH Training for CSG WE0314_Cha/lovely
Course Evaluation PATCH Training for CSG WE0321_Lizzie
Course Evaluation PATCH Training for CSG WE0321_Lovely
Course Evaluation PATCH Training for CSG WE0321_Toni
Course Evaluation PATCH Training for CSG WE0328_Lovely
Course Evaluation PATCH Training for CSG WE0328_Phil
Course Evaluation PATCH Training for CSG WE0418_Lizzie
Course Evaluation PATCH Training for ICOMS WE0124_Jen and Nigz
Course Evaluation PATCH Training for ICOMS WE0207_Cha
Course Evaluation PATCH Training for ICOMS WE0207_Phil
Culture and Communications Training Course Evaluation
Post Transition Survey
HSD Repair Job Situation Survey
HSD Repair Job Situation Survey Wave 143
HSD Repair Job Situation Survey Wave 144
HSD Repair Job Situation Survey Wave 145
HSD Repair Job Situation Survey Wave 146
HSD Repair Job Situation Survey Wave 147
HSD Repair Job Situation Survey Wave 148
HSD Repair Job Situation Survey Wave 149
HSD Repair Job Situation Survey Wave 152
HSD Repair Job Situation Survey Wave 153
HSD Repair Job Situation Survey Wave 154
HSD Repair Job Situation Survey Wave 155
HSD Repair Job Situation Survey Wave 156
HSD Repair Job Situation Survey Wave 157
Recursive Survey
C360 Dashboard and OKM Training Survey
Special Projects
Survey: Stream It
Trainers' Team Building
Trainers' Team Building
Trainers' Team Building Survey
TWC DSOE
DSOE W26 Post Transition Survey
TWC EAST_BACOLOD
FCR Pro Refresher Survey: Bill Explanation, Credits and Promotion Expiration (Session 1)
FCR Pro Refresher Survey: Equipment Troubleshooting (Session 4)
FCR Pro Refresher Survey: Outages (Session 3)
FCR Pro Refresher Survey: Payments, FDP and PTP (Session 2)
New Hire Training Survey
Wave 101
Wave 101 Payroll Inquiry
Wave 40 - Daiy Feedback
Schedule
101 Awards
101 Awards - (copy)
2016 Trainer Learning Sessions Survey
2017 Training Team Kick Off Party Survey
2017 Training Team Kick Off Party Survey - Food Set
360
4Q SURVEY CCT NYC Wave 68
4Q SURVEY CCT WEEK 1_NYC Wave 67
4Q SURVEY CCT WEEK 1_PST_NYC Wave 67
4Q SURVEY PST WEEK 2_NYC Wave 67
4Q Survey Week 4 Wave 67
<Pre-Registration>HSD 220
AAD vs C360 Survey_Charter NYC
Accessibility and Guide Narration and Call Anatomy - Modem Offline
Account Notation Drill
Anniversary Registration
Back Office Recursive Topics Survey
CCT Survey
CEQ Questions for Wave 92
Charter Appointments
Charter HSD P2P Registration
Charter Shaw Mid 96 PST Week 2 4Q Survey
COURSE EVALUATION SURVEY
Day 11 0627 MOck call
December 26 and January 2 Holidays
FINAL REGISTRATION: HSD 220
Go To Assist Audit
Home Network Troubleshooting - Activity
HSD BAC Training TB Survey
HSD Final Assessment Item feedback
HSD ICOMS 2-hr Training
HSD Repair Fun Time
HSD Top Call Driver and Satisfaction Survey
HSD_BAC_ICOMS2Hrs_Tan, Mark_Class1
HSD_BAC_ICOMS2Hrs_Tan, Mark_Class2
HSD-Cebu Anniversary 2016
ICOMS Refresher Survey
Mail Blocks
Name your Award for the Support Team Survey
OEM Referral
POP QUIZ
PST Survey
PST Transition Coaching Commitment Logs_Wave 224.3
QUIA Survey for Wave 92
Recursive Trainer Feedback - 2015
SACS
SOS POST ECQ
Spectrum SMB CCT Survey
Spectrum SMB PST Survey
Spectrum SMB PST Survey Week 2
Team Building_Q2
TQID Year-End Event Post-Survey
Trainer Certification Survey
Training Feedback
Training Survey
Training Survey - Wave 28
Training Team Christmas Party
Transition Confidence Check
Transition Survey Wave 36
Transition Topics
TWC HSD’s 8th Anniversary
TWC Training Team Building
TWCBC Agent Information
Understanding FCR
Wave 104 HOT SEAT part 2
Wave 117 Schedule Adjustment Proposal
Wave 119 WiFi Role Play Customer
Wave 58 _ ICE Directory
WE0602 - Understanding FCR: ACTIVITY
Web Mail Scenarios
Week 2 Assessment Score _ Wave 58
Weekly Feedback WE0508