TWC NYC_Test Me Survey
Name: 


  1. Rate your mastery of the following topics under Service Order category.

            1 2 3 4 5      
      Upgrade Excellent  Poor  
      Cancel Order Excellent  Poor  
      Downgrade Excellent  Poor  
      Disconnect Excellent  Poor  
      Move/Transfer Excellent  Poor  
      New Acquisitions Excellent  Poor  


  1. Rate your mastery of the following topics under Troubleshooting category.

            1 2 3 4 5      
      Cable TV Excellent  Poor  
      Digital Phone Excellent  Poor  
      HSD Excellent  Poor  


  1. Rate your mastery of the following topics under Pricing category.

            1 2 3 4 5      
      Packages Excellent  Poor  
      à la carte Excellent  Poor  
      additional charges (installation, processing etc.) Excellent  Poor  
      miscellaneous charges (activation fees, private listing, etc.) Excellent  Poor  


  1. Rate your mastery of the following topics under Account Billing category.

            1 2 3 4 5      
      Top Down Collection Excellent  Poor  
      Accepting Payment ACSR Excellent  Poor  
      Accepting Payment AAD Excellent  Poor  
      Missing Payment Excellent  Poor  
      Non Pay Cancellation Excellent  Poor  


  1. Rate your mastery of the following topics under Service Request category.

            1 2 3 4 5      
      Automation Excellent  Poor  
      Escalations to Client Relations Excellent  Poor  
      Mail Out (DP and HSD Self Installations) Excellent  Poor  
      Statement Request (more than 6 mos) Excellent  Poor  
      Fixed Payment Plan Excellent  Poor  
      Finance (missing payment) Excellent  Poor  
      Beep Collector (Non-Pay is "Printed) Excellent  Poor  
      Voluntary Disconnect (mail Equipment) Excellent  Poor  
      Go Back  Excellent  Poor  
      Late Installs/Service Excellent  Poor  
      Cable Rerun Excellent  Poor  


  1. Rate your mastery of the following topics under Adjustments category.

            1 2 3 4 5      
      Item Reversal Excellent  Poor  
      Miscellaneous Adjustment Excellent  Poor  
      On Time Guarantee Excellent  Poor  
      Range Adjustment Excellent  Poor  


  1. Which topic/s would you want to have refresher on? (Name as much as you can)





Training Team