FCR Pro Refresher Survey: Payments, FDP and PTP (Session 2)
Name: 


  1. The refresher met the stated objectives.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The materials were well-organized and supported my learning. They effectively explained the major plan/product/process/course concepts.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. There was an adequate balance of lecture, group discussion and practice (including computer simulations if applicable).
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The pace of training was appropriate for the material being presented.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I am confident in my ability to use the job aids, checklists, reference tools and systems discussed in training.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilitator was responsive to questions, knowledgeable about the subject matter, organized and prepared for class.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilitator was effective in encouraging, facilitating, generating discussion and debriefing/follow-up.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I feel that this will help me perform my job better especially in managing FCR and CSAT?
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. What did you like about the discussion?


  1. What about things you didn’t like?


  1. What was your top take away (new things learned) after completing the Training?


  1. Your comments are very valuable to us in our commitment to continuous improvement. Please share your overall feedback about:
    a. activities,
    b. facilitator
    c. over-all discussion






Training Team