WE0602 - Understanding FCR: ACTIVITY
Name: 


  1. Will Agent B hit Agent A’s FCR?
    Yes
    No


  1. Will Agent C hit Agent A’s FCR as well?
    Yes
    No, condition has been met already after customer called on May 4


  1. Will Agent C hit Agent B’s FCR?
    Yes
    No


  1. Will Agent D hit Agent A’s FCR?
    Yes
    No, condition has been met already after customer called on May 4 and is more than 7 days


  1. Will Agent D hit Agent B’s FCR?
    Yes
    No, condition has been met already after customer called May 5


  1. Will Agent D hit Agent C’s FCR as well?
    Yes
    No


  1. Will Agent E hit Agents C’s FCR?
    Yes
    No, condition has been met already after customer called on May 10 and is more than 7 days


  1. Will Agent E hit Agent D’s FCR?
    Yes
    No





Training Team