OEM Referral
Name: 


A red asterisk (*) indicates required questions.

  1. The customer was only able to connect via wired connection when router was bypassed. Who do we refer to?  *


  1. Customer is not able to browse when Norton security is on. Customer wants to continue using Norton. Norton was bundled with the PC when bought. Who do we refer to? Select all that apply.*
    PC Manufacturer
    Router Manufacturer
    Other Manufacturer
    Software Company


  1. Customer is not able to browse when Norton security is on. Customer wants to continue using Norton. Norton was purchased online. Who do we refer to?  *


  1. Customer wants to set up Yahoo! Mail on Outlook 2010. Who do we refer to?  *


  1. Customer wants to set up their RoadRunner Email account on Thunderbird. Who do we refer to?  *


  1. Computer has a virus and cannot install McAfee. Who do we refer to?  *


  1. LA South. Customer forgot the network password and is using a DLink Router. Who do we refer to?  *


  1. Disable Linksys wireless client. Who do we refer to?  *


  1. Ethernet adapter needs to be reinstalled. Who do we refer to?  *


  1. Customer wants to upgrade Internet Explorer 8 to Internet Explorer 9. Who do we refer to?  *


  1. Computer is getting a black/blue screen during bootup. Who do we refer to?  *


  1. Computer is getting a DLL error when running applications (e.g. IE) Who do we refer to?  *


  1. Customer cannot connect to the Internet on the xBox but is able to do so on a laptop. Who do we refer to?  *


  1. Customer wants to set up their RoadRunner Email on their iPhone. The iPhone was supplied by Sprint. Who do we refer to?  *


  1. Customer wants to set up their RoadRunner Email on their iPhone. The iPhone was purchased on eBay. Who do we refer to?  *


  1. Monitor does not power on. Who do we refer to?  *


  1. Customer has a new printer and needs help with the setup. Who do we refer to?  *


  1. Customer has a new fax machine and wants to have it setup. Who do we refer to?  *


  1. Computer is running slow. Programs do not execute when launched. Who do we refer to? Select all that apply.*
    PC Manufacturer
    Router Manufacturer
    Other Manufacturer
    Support Site
    Software Company


  1. Customer wants to set up their RoadRunner Email on the iPad. Who do we refer to?  *


  1. Customer cannot connect to the Internet and is using Linux. Who do we refer to?  *





Training Team