Call Certification Commitment Log
Name: 


  1. Enter your EID.


  1. Select the Call Driver Certification phase.
    Call Driver Certification 1
    Call Driver Certification 2
    Call Driver Certification 3


  1. Select the issue.
    No Connectivity_Wired
    No Connectivity_Wireless
    Slow Connectivity
    Intermittent Connectivity
    Email Issue
    STVA


  1. Select your area/areas for improvement.
    Comprehension
    Knowledge
    Command of English Language
    Listening Attentively
    Gain Customer Agreement
    Acknowledge Customer Concerns
    Provide Consistent Assurance and Empathy
    Sense of Urgency


  1. What are your action plans?





Training Team