Home Network Troubleshooting - Activity
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A red asterisk (*) indicates required questions.

  1. How do we determine if the router is provided by TWC, provide 1 example. Short answer.*


  1. Select all that apply. Choose the necessary TS given the scenario below:

    ERROR MESSAGE: “A Network Cable is unplugged..”
    Equipment Type: TWC Modem Router
    Connection Type: Hard Wired
    *
    Check Physical Connection
    Power cycle modem/router
    Check if ethernet adapter driver is upto date
    Change ethernet cable
    Send Hits
    Check TCP/IP Settings
    Optimize Browser


  1. Select all that apply. Choose the necessary TS given the scenario below:

    ERROR MESSAGE: “A Network Cable is unplugged..”
    Equipment Type: TWC Stand Alone Router
    Connection Type: Hard Wired
    *
    Check Physical Connection
    Sequence power cycle (modem-router-PC)
    Check if ethernet adapter driver is upto date
    Change ethernet cable
    Bypass router
    Power cycle modem after bypass
    Send Hits
    Check TCP/IP Settings
    Optimize Browser


  1. Select all that apply. Choose the necessary TS given the scenario below:

    ERROR MESSAGE: “A Network Cable is unplugged..”
    Equipment Type: Customer Owned Stand Alone Router
    Connection Type: Hard Wired

    *
    Check Physical Connection
    Sequence power cycle (modem-router-PC)
    Check if ethernet adapter driver is upto date
    Change ethernet cable
    Bypass router
    Power cycle modem after bypass
    Send Hits
    Check TCP/IP Settings
    Optimize Browser


  1. If the driver of the Ethernet adapter is not updated, the resolution is to ________________.

      *


  1. If the driver is defective (after basic TS), the resolution is to ________________.

      *


  1. If the Ethernet cable is not functional, the resolution is to _____________.  *


  1. If the customer does not have another Ethernet cable, an option is to use ________________.  *


  1. Select all that apply. Choose the necessary TS given the scenario below:

    ERROR MESSAGE: “IP Address Conflict (or Address Already in Use)..”
    Equipment Type: TWC Stand Alone Router
    Connection Type: Wireless
    *
    Check TCP/IP settings
    Bypass router
    Sequence Powercycle (Modem-router-pc)
    Send Hits
    Optimize Browser


  1. Select all that apply. Choose the necessary TS given the scenario below:

    ERROR MESSAGE: “IP Address Conflict (or Address Already in Use)..”
    Equipment Type: Customer Owned Stand Alone Router
    Connection Type: Wireless
    *
    Check TCP/IP settings
    Bypass router
    Sequence Powercycle (Modem-router-pc)
    Send Hits
    Optimize Browser


  1. If the router is provided by TWC and the troubleshooting steps above (refer to question #9) do not resolve the issue, the resolution is to ____________.
      *


  1. Select all that apply. Choose the necessary TS given the scenario below:

    ERROR MESSAGE: “Connected with Limited Access..”
    Equipment Type: TWC modem router/Stand Alone Router
    Connection Type: Wireless (modem and router are in sync)
    *
    Remove wireless network
    Reconnect to network
    Check Division Matrix for WEP
    Bypass router
    Power cycle modem
    Send Hits
    Optimize Browser


  1. Select all that apply. Choose the necessary TS given the scenario below:

    ERROR MESSAGE: “Connected with Limited Access..”
    Equipment Type: Customer Owned modem router/Stand Alone Router
    Connection Type: Wireless (modem and router are in sync)
    *
    Remove wireless network
    Reconnect to network
    Check Division Matrix for WEP
    Bypass router
    Power cycle modem
    Send Hits
    Optimize Browser


  1. The easiest way to identify if a router is using WPA encryption is by asking for the _________.*


  1. _________________ is a common format of WPA.*


  1. If the router is customer owned and the customer needs the network password, the resolution is to ___________________.  *


  1. Select all that apply. Choose the necessary TS given the scenario below:

    ERROR MESSAGE: Unable to Join Network Failure (error -3)
    Equipment Type: TWC Modem Router and Non TWC Standalone Router
    Connection Type: Wireless
    *
    Check Division Matrix
    Remove network
    Reconnect to network
    Bypass router
    Power cycle modem
    Send Hits
    Optimize Browser
    Check IP
    Check TCP/IP
    Check physical connection


  1. Identify at least 2 Vault articles that will help in resolving the scenario provided below:

    ERROR MESSAGE: “Windows Cannot Configure the Wireless Connection”
    *





Training Team