ICOMS Refresher Survey
Name: 


  1. What ICOMS Refresher were you able to attend? (Select all that apply.)
    ICOMS Basic Operations1 - Pulling-up accounts, Checking TAP, booking TC
    ICOMS Basic Operations2 - EZ Rescue, Completing, Canceling and Rescheduling WO, TAP Activation, Processing Payments
    ICOMS Basic Operations3 - Compliance Mail-out & Pick-up, Modem Provisioning, Provisioning with Home Phone


  1. Did the refresher help you understand the ICOMS operations better?(10 as the highest and 1 the lowest)
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. Did it help you handle your ICOMS calls quicker?(10 as the highest and 1 the lowest)
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. Did it help you improve your VOC returns from your ICOMS calls?(10 as the highest and 1 the lowest)
     
      1 2 3 4 5 6 7 8 9 10  
    1  10


  1. Please explain how else it impacted your way of handling ICOMS calls.


  1. Please site some ICOMS order entry or operations that you are now able to do on your own.


  1. If we'll launch another one-hour refresher, what topics would you like to be discussed? Please site at least 3.


  1. What is your confidence level now in handling an ICOMS call?(10 as the highest and 1 the lowest)
     
      1 2 3 4 5 6 7 8 9 10  
    1  10





Training Team