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CEQ Questions for Wave 92
CEQ Questions for Wave 92
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- The course met the stated objectives.
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- The course materials were well-organized and supported my learning. They effectively explained the major plan/product/process/course concepts.
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- There was an adequate balance of lecture, group discussion and practice (including computer simulations if applicable).
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- The pace of training was appropriate for the material being presented.
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- The facilitator connected the curriculum to the business.
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- The facilitator seemed to care about my progress.
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- The facilitator was professional, knowledgeable about the subject matter, organized and prepared for class.
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- The facilitator was responsive to questions and challenges.
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- The facilitator was effective in encouraging, facilitating, generating discussion and debriefing/follow-up
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- The facilitator used a variety of learning modes such as lecture, role plays, practice (and simulations if applicable).
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- I felt confident with my performance during training practices/role-plays/exercises (and simulations if applicable).
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- I believe I have a good foundation of program knowledge and skills as I transition into production.
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- I am confident in my ability to use the job aids, reference tools and systems required for call handling. (I am confident in using the form required for performance monitoring and feedback purposes)
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- I understand acceptable call quality standards for this program.
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- I am confident in my ability to perform my job effectively.
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- The overall quality of the learning experience met my expectations.
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- The facilities (room, equipment, etc.) were appropriate for this training.
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- Your comments are very valuable to us in our commitment to continuous improvement. Please answer “yes” in the field provided and share your comments about your training experiences.
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