SACS
Name: 


  1. It is a software tool used to isolate (quarantine) customers from the Road Runner network.  


  1. What are the common reasons why a cable modem is quarantined? (Select all that apply)
    Spreading viruses
    Sending Spam
    Conducting Port Scanning
    Provisioning of new customers


  1. RR NHD Tier2 agents can quarantine modems 


  1. Where in AAD can you check the modem quarantine status? (Select all that apply)
    Mega Tool Tip > RR Mouse Icon
    Customer History tab
    Equipment and Services Tab
    Work Order tab


  1. First and second incident of copyright infringement quarantine will give the customers a “click-through” quarantine splash page which educates the customer about the incident but still allows them to surf once they click on a disclaimer/verification button. 


  1. What are some key indicators that the modem is in a quarantined status under Tech Tools tab > Troubleshooting Advanced Diagnostic screen? (Select all that apply)
    Online Status: Administratively Disabled
    QOS Max Up/Dn : 128 Kbps
    MD5 File: disabled.bin
    None of the Above


  1. In most cases, customers can just click on the “I am aware of this issue and will take steps to clean my machine” link and the modem is then removed from quarantine.  


  1. What is the next step at the NHD if a customer from Dallas is getting a quarantine page and there is no link to click through? 


  1. What is SACS number for Charlotte division? 


  1. All SACS offices in all divisions operate 24 hours a day, 7 days a week. 


  1. Tier 2 agents do not use the un-quarantine SACS software tool. 


  1. Modem quarantine can be due to a violation of the Acceptable Use Policy (AUP). 


  1. The modem quarantine is based on the customer’s cable modem’s MAC ID. 


  1. RR NHD Tier 2 agents quarantine cable modems. 


  1. When a quarantined cable modem attempts to send Email or to browse the Internet, it is redirected to a Road Runner-designated web page explaining the reason for the quarantine. 





Training Team