- What are factors that cause the customer is not able to receive emails using a master account? (Select all that apply)*
|
- What are factors that cause the customer is not able to receive emails using a sub account? (Select all that apply)*
|
- What are factors that cause the customer is not able to send emails? (Select all that apply)*
|
- If the customer is over the quota, what are the available options? (Select all that apply)*
|
- What is the path to enabling the parental control settings? (Use the Vault simulator) *
|
- What is the path to changing the mailbox quota? (Use the Vault simulator) *
|
- What is the path to setting the Mailbox Warning? (Use the Vault simulator) *
|
- Only the Master email account can change the quota of an email address. *
|
- A subaccount can make changes to the parental control settings.
*
|
- When a customer attempts to login to their account and gets the error message “Account suspended”, what should be the next step? (Use Division Matrix) *
|
- The customer moved to a new address and is no longer able to access their emails, you see that the email is not on AAD. What are the possible reasons? (Select all that apply)*
|
- San Diego – Desert Cities. When an email address cannot be found in AAD or on the Big Brother tool, what are the steps performed? (Use Division Matrix)*
|
- San Diego – Desert Cities. Customer is no longer able to access an email account. The email is not be found on the current account but is still in the old one. How can the customer continue to use the email address on the new account?*
|
- La Metro. If the customer’s master email address is inactive, what’s the next troubleshooting step? (Use Division Matrix) *
|
- La Metro. If the customer’s subaccount is inactive, what’s the next troubleshooting step? (Use Division Matrix) *
|
