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AAD PARTICIPANT FEEDBACK FORM - Bacolod
Thank you for your participation in the AAD 2.0 Training program! To continually improve our programs and ensure we meet your needs, please complete the following questionnaire.
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- The objectives and new support boundaries of this program were clearly defined.*
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- The training materials were organized in a logical and effective manner.*
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- The content was of sufficient depth and detail.*
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- I have a sufficient understanding of the goals of AAD and the benefits it will deliver to TWC, customers.*
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- I have sufficient understanding of the purpose and function of each AAD screen and how AAD works in tandem with other applications*
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- The hands-on practice activities were effective and helped me understand the functionality of AAD*
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- I have sufficient understanding of how to best use AAD for more efficient call handling*
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- The call scenarios and call scenario activities were effective in helping me understand the best ways to process various call types using AAD.*
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- The instructor(s) were effective in presenting the content and materials.*
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- The length of this program was appropriate for the content.*
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- What specific impacts do you feel AAD 2.0 will have on your individual performance?*
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- What topics/areas do you want to learn more about?*
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- Please use the space below to expand on any previous comments or share any additional thoughts about AAD or the training program.*
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