Transition Confidence Check
Name: 


  1. How confident are you with troubleshooting No Connectivity - Modem offline
    1 2 3 4 5


  1. How confident are you with informing the customer about Outages?
    1 2 3 4 5


  1. How confident are you with Modem Provisioning (TWC Owned)?
    1 2 3 4 5


  1. How confident are you with troubleshooting Intermittent connectivity - wired?
    1 2 3 4 5


  1. How confident are you with Modem Provisioning (customer owned)?
    1 2 3 4 5


  1. How confident are you with troubleshooting Slow Browse - Wired?
    1 2 3 4 5


  1. How confident are you with troubleshooting Intermittent Connectivity - wireless?
    1 2 3 4 5


  1. How confident are you with Billing Inquiries?
    1 2 3 4 5


  1. How confident are you with troubleshooting No Connectivity - wired (Modem Online)?
    1 2 3 4 5


  1. How confident are you with My Account?
    1 2 3 4 5


  1. How confident are you with troubleshooting Slow browse - Wireless?
    1 2 3 4 5


  1. How confident are you with troubleshooting No Connectivity - wireless (Modem Online)?
    1 2 3 4 5


  1. How confident are you with troubleshooting Computer issues?
    1 2 3 4 5


  1. How confident are you with troubleshooting Security Software (McAfee)?
    1 2 3 4 5


  1. How confident are you with troubleshooting Security Software 3rd Party?
    1 2 3 4 5


  1. How confident are you with troubleshooting Email Issue - Client (using TWC email)?
    1 2 3 4 5


  1. How confident are you with troubleshooting Email issue - web (3rd Party Email)?
    1 2 3 4 5


  1. How confident are you with troubleshooting Email issue - web (TWC Email)?
    1 2 3 4 5


  1. How confident are you with creating work orders?
    1 2 3 4 5


  1. How confident are you with adding/removing wifi codes?
    1 2 3 4 5


  1. How confident are you with completing work orders?
    1 2 3 4 5


  1. How confident are you with creating Trouble Calls? (ICOMS)
    1 2 3 4 5


  1. How confident are you with cancelling Trouble Calls? (ICOMS
    1 2 3 4 5


  1. How confident are you with processing EZC Maxx - Ship/PU/Pro Install? (ICOMS)
    1 2 3 4 5


  1. How confident are you with processing sales? (ICOMS)
    1 2 3 4 5


  1. How confident are you with processing sales - Ship/PU/ Pro Install? (ICOMS)
    1 2 3 4 5


  1. How confident are you with processing EZ Rescue/Maxx Rescue? (ICOMS)
    1 2 3 4 5


  1. How confident are you with Assigning service code to the equipment? (ICOMS
    1 2 3 4 5


  1. How confident are you with Entering SRO's? (ICOMS)
    1 2 3 4 5


  1. How confident are you with Entering Range adjustments? (AAD)
    1 2 3 4 5


  1. How confident are you with Entering misc adjustments? (AAD)
    1 2 3 4 5


  1. How confident are you with Entering modem relocation? (ICOMS)
    1 2 3 4 5


  1. How confident are you with using RIO?
    1 2 3 4 5


  1. How confident are you with using AAD?
    1 2 3 4 5


  1. How confident are you with using Kitty?
    1 2 3 4 5


  1. How confident are you with using TWC vault?
    1 2 3 4 5


  1. How confident are you with using Unified?
    1 2 3 4 5


  1. How confident are you with using ICOMS?
    1 2 3 4 5


  1. How confident are you with using ACSR?
    1 2 3 4 5


  1. How confident are you with using IssueTrak?
    1 2 3 4 5


  1. How confident are you with using GTA?
    1 2 3 4 5


  1. How confident are you with using GuideIT?
    1 2 3 4 5





Training Team