HTS PST Week 3 Survey
Name: 


A red asterisk (*) indicates required questions.

  1. Choose up to 5 areas/topics you find beneficial:*
    Order Entry: SPP to SPP adding a core product
    Seasonal Disconnect
    Troubleshooting Tiers
    BOBCAT
    Web based: Signals eLearning course
    Navigating RIO
    Navigating Whiteboard
    Call Listening: Repair scenarios such as No Signal and Missing Channels
    Role plays on Setting Customer’s Expectations on Outage
    Asking the Right Questions/Probing
    Top Repair Call Drivers
    Converter Box Manual Scavenger Hunt
    Discussion on How to Program a Remote Control
    Navigating TWC/Spectrum Website – Program Your Remote
    Role Plays on programming a remote control
    Different types of cables and connectors
    Easy Connect Discussion
    Difference between Trouble Call and Easy Connect Rescue
    Discussion on How to hookup cable equipment
    Role Plays on how to hookup cable equipment
    Introduction of GuideIT through AAD
    DTA/DCI discussion
    Role Plays on how to troubleshoot digital adapters
    Role Plays on how to troubleshoot missing channels
    Role Plays on how to troubleshoot no picture
    Role Plays on how to troubleshoot picture quality, DVR and audio issues
    Discussion on How to use Issuetrak
    Navigation ICOMS: Creating a trouble call
    ETD tool
    Web based: S3 Learn eLearning


  1. Choose up to 5 areas/topics you find confusing:*
    Order Entry: SPP to SPP adding a core product
    Seasonal Disconnect
    Troubleshooting Tiers
    BOBCAT
    Web based: Signals eLearning course
    Navigating RIO
    Navigating Whiteboard
    Call Listening: Repair scenarios such as No Signal and Missing Channels
    Role plays on Setting Customer’s Expectations on Outage
    Asking the Right Questions/Probing
    Top Repair Call Drivers
    Converter Box Manual Scavenger Hunt
    Discussion on How to Program a Remote Control
    Navigating TWC/Spectrum Website – Program Your Remote
    Role Plays on programming a remote control
    Different types of cables and connectors
    Easy Connect Discussion
    Difference between Trouble Call and Easy Connect Rescue
    Discussion on How to hookup cable equipment
    Role Plays on how to hookup cable equipment
    Introduction of GuideIT through AAD
    DTA/DCI discussion
    Role Plays on how to troubleshoot digital adapters
    Role Plays on how to troubleshoot missing channels
    Role Plays on how to troubleshoot no picture
    Role Plays on how to troubleshoot picture quality, DVR and audio issues
    Discussion on How to use Issuetrak
    Navigation ICOMS: Creating a trouble call
    ETD tool
    Web based: S3 Learn eLearning


  1. I wish my trainer would have done more of…*


  1. I wish my trainer would have done less of…*


  1. I wish my team lead would have done more of…*


  1. I wish my team lead would have done less of…*





Training Team