Trainer Certification Survey

Overview: This survey contains simple questions that would take approximately 5–8mins to answer. The information gathered here will be used as basis in Trainer Certification that will target compliance in new hire training delivery based on client standards.

The goal of this process to ensure consistency and calibration of all Trainers who handle Tier 1 markets in Training Delivery which includes facilitation skills AND adherence to the objectives stated in the client curriculum. This will involve working with other Tier 1 master trainers and or Training Supervisor/Manager. Once established, this will be followed as a recertification process for all Trainers that will be done quarterly or annually.
Name: 


A red asterisk (*) indicates required questions.

  1. Please enter your employee ID.


  1. Please select your training manager's name from the drop down.  *


  1. Please select the Convergys site you belong to.  *


  1. Please select your job title.  *


  1. Please select the Charter Market you support.  *


  1. Are you current handling a new hire class?*
    Yes
    No


  1. If Yes, indicate which phase the class is in now. 


  1. If No, indicate if you are handling weekly recursive including special trainings from the client (e.g. OKM, AnswerFlow, etc).


  1. What specific PST topics do you find challenging in training new hires with? Indicate the specific topic or course title that is/are stated in the client curriculum (e.g. Spectrum Pricing and Packaging, Internet Billing Call Reasons, etc). Please indicate 3 topics. *


  1. What are the specific challenges or AFIs do you feel that you need to work on and need help with in delivering these topics in a new hire class? *


  1. What feedback approach do you feel is effective for you? *


  1. What other help do you need with respect to handling new hire classes and weekly team topics?*





Training Team