New Hire Training Survey

Please note that whatever information / answers you've shared here will not directly affect your training scorecard nor your employment. The result of this survey will be used to further improve our training process and curriculum. Your participation is highly appreciated.
Name (optional): 


  1. The course met the stated objectives.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The course materials were well-organized and supported my learning. They effectively explained the major plan/product/process/course concepts.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. There was an adequate balance of lecture, group discussion and practice (including computer simulations if applicable).
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The pace of training was appropriate for the material being presented.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilitator connected the curriculum to the business. Ex. What metrics will be impacted once calls are taken.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilitator seemed to care about my progress.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilitator was professional, knowledgeable about the subject matter, organized and prepared for class.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilitator was responsive to questions and challenges. But knows how to park questions if needed (ex. will be discussed in future topics, etc.)
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilitator was effective in encouraging, facilitating, generating discussion and debriefing/follow-up.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilitator used a variety of learning modes such as lecture, role plays, practice (and simulations if applicable).
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I felt confident with my performance during training practices/role-plays/exercises (and simulations if applicable).
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I believe I have a good foundation of program knowledge and skills as I transition into production.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I am confident in my ability to use the job aids, reference tools and systems required for call handling. (I am confident in using the form required for performance monitoring and feedback purposes)
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I understand acceptable call quality standards for this program.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. I am confident in my ability to perform my job effectively.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The overall quality of the learning experience met my expectations
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. The facilities (room, equipment, etc.) were appropriate for this training.
      1 2 3 4 5  
    Strongly agree   Strongly disagree


  1. Your comments are very valuable to us in our commitment to continuous improvement. Please share your comments about your:

    Training Experience and Curriculum:


  1. Trainer:


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Training Team