HTS PST Week 8 4Q Survey
Name: 


A red asterisk (*) indicates required questions.

  1. Rank which of the areas/topics you find the most beneficial: (1 highest; 4 lowest )*
        1 2 3 4
    Role plays focusing on knowledge & effective use of tools and sense of urgency  
    Feedback session based on focused behaviors during role plays  
    Call Handling  
    Debrief after call handling  


  1. Rank which of the areas/topics you find the most confusing: (1 highest; 4 lowest )*
        1 2 3 4
    Role plays focusing on knowledge & effective use of tools and sense of urgency  
    Feedback session based on focused behaviors during role plays  
    Call Handling  
    Debrief after call handling  


  1. I wish my trainer would have done more of…*


  1. I wish my trainer would have done less of…*


  1. I wish my team lead would have done more of…*


  1. I wish my team lead would have done less of…*


  1. I wish my SMEs would have done more of…*


  1. I wish my SMEs would have done less of…*





Training Team