Thank you for your interest in Teleflora!
Teleflora brings together the time-honored tradition of sending flowers with the modern benefits of an advanced florist network, offering the kind of personal touches, artistry, and expertise you expect from a trusted neighborhood florist--even if that neighborhood is across the country.
Our Consumer Direct Representative position is an excellent opportunity for candidates to gain employment with us while working from the comfort of your own home. As a Consumer Direct Representative for Teleflora, you will represent the company, acting as a front-line contact for our customers: consumers or florists.
We offer a variety of assignments including: seasonal, long term, and temporary to hire.
We also provide set flexible schedules with times varying between 5:00am to 2:00am CST.
Training will be scheduled when the screening process is completed.
Job Description and Skills
To ensure a positive experience for both our customers and our employees, we evaluate each of our applicants very carefully to confirm you have the skills needed to be successful.
Job Skills
Duties and Departments
Job Skills
Requirements for Employment:
- Prior customer service, call center or florist experience preferred
- Excellent customer service skills - friendly, courteous, and helpful - and be an active listener
- Strong written, accurate spelling, and oral communication skills to write card messages, document notes, and enter accurate order data
- Ability to speak clearly in a well-modulated voice using good diction and grammar and effectively communicate a product’s features and benefits
- Capability to make independent decisions within our guidelines
- Basic math, computer, and keyboarding skills
- Ability to multi-task in a fast-paced environment and navigate between multiple browser windows
- COVID vaccination will be required for this position unless candidate has a legally valid exemption
Equipment required:
Equipment not compatible:
- Mac, tablet, Chromebook, or cell phone
- No satellite or Hughesnet
Duties and Departments
While the same basic skills are required for all employees, the job duties below will vary based on tenure:
Receive incoming calls and enter orders or messages on behalf of our member shops when they are closed or have their phone lines transferred to us
Provide assistance with existing orders to identify, troubleshoot and resolve customer concerns
Research and resolve credit card issues and customer concerns
Conduct outbound calls to our floral partners to place orders to ensure successful order completion
Meet/exceed the daily, weekly and monthly performance metrics
You are now ready to apply. We are currently accepting applications for long term employment. These openings also qualify as temp to hire employment which means there is potential for becoming a Teleflora core employee depending on one's performance and attendance.
To begin, complete Steps 1 and 2 below, which consist of a brief online form and our pre-employment skill assessment:
Step 1: Application
Step 2: Pre-Employment Test
After your application and assessment results have been reviewed, you will be contacted via the email address you provided to schedule your phone interview. If you are selected after your interview, you will then begin the hiring process.
The final step will be running your background check. Once that is completed and your results are clear, you will be assigned into one of our training classes. Training will be held online through Microsoft Teams.
If you have any questions, contact us via email using the "Send e-mail" link at the top of this page.
Thank you for applying!
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