Quia - Vertex Training's Profile

Budget
- Budget Refresher- PA, MD, KY, VA
Call Aid
- Call Aid Final Review
- Call Aid Review-Tips
- Call Aid -Self Service
- Call Aid-Choice
- Call Aid-Credit
- Call Aid-Initial Call Steps
- Call Aid-Misc
- Call Aid-Misc. Billing
Common Pool
- Common Pool - Lesson 24 - Disconnects
- Common Pool - Lesson 24 - PA/MD/VA/KY Disconnects
- Common Pool - Lesson 25 - Connects
- Common Pool - Lesson 25 - Connects - VA & KY ONLY
- Common Pool - Lesson 25 - PA/MD/VA/KY Disconnects
- Lesson 20 - Miscellaneous - OH
- Lesson 20 - Miscellaneous - VA/KY
- Lesson 24 - Disconnects OH/VA/KY
Mentor Certification Tests
- Mentoring
- PA/MD Certification Assessment
Monthly Call Aid Quizzes
- Call Aid Quiz - April 2016
- Call Aid Quiz - August 2016
- Call Aid Quiz - February 2016
- Call Aid Quiz - July 2016
- Call Aid Quiz - June 2016
- Call Aid Quiz - March 2016
- Call Aid Quiz - May 2016
- Call Aid Quiz - November 2016
- Call Aid Quiz - October 2016
- Call Aid Quiz - September 2016
New Hire OH and VA/KY Quizzes
- DIS Assessment
- DIS Emergency Procedure
- OH,VA,KY Connects Lesson 25
New Hire OH ONLY
- OH - PONO (Property Owner Notification)
- OH Lesson 19b - Adverse Action Quiz
- OH Lesson 20 - Miscellaneous
- OH Lesson 24 - Disconnects
- OH Lesson 25 - Connects
- OH Lesson 7 - Call Closing
- SCO Refresher
New Hire VA/KY ONLY
- VA & KY ONLY - Connects Lesson 25
- VA/KY Lesson 10 - Call Closing -
- VA/KY Lesson 24 - Disconnects
OH To PA/MD Cross Skill
- Cross Skill OH to PA/MD Final Assessment
- OH to PA/MD Therms
OH to VA Cross Skill
- Ohio to VA Cross Skill Final Assessment
- Propane Conversion Accounts - VA
OH,VA,KY Orders First Quizzes
- Lesson 17 - Connects
POS ID
- POS ID All
- POS ID-OHIO
Refresher Quizzes
- $175 WRO Refresher
- Budget Refresher Ohio
- Damage Prevention
- High Bill Refresher
- KY Credit Refresher
- LOFH Refresher
- OH Plant/Service and Restoration Database
- Outside Meters and Access Arrangements
- Reconnection Fees Refresher
- Service Order II
- Survey Workshop Workbook
- TOB Refresher Assessment
- Unauthorized Usage Refresher CBT
Universal
- Dollar Energy
- LIHEAP
- PA Programs
- Universal Cap Payment Plan process
- Universal Lesson 5 CAP Misc.
- Universal Refresher
- USS Virginia and Maryland knowledge check
VA Assessments
- VA Connect Assessment
- VA Disconnect
- VA Miscellaneous
2016 PR Review
Bill Redesign Quiz
Call Escalations
Earth Day
Enhanced Priority Order Process - Inside Odor of Gas
KY Bill Explanations
Name that Line
New Hire Soft and Hard Phone
Opower -2016
PA Credit Call Aid Review
RC Fee CBT Assessment
Tailgate Review
Universal Services Quiz