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Archive: Activities
All City Codes (Who wants to be a millionaire)
Car Codes (Hangman)
Car Codes (Hangman) - (copy)
Car Codes (Who wants to be a Millionaire)
Domestic Locations: Match the City to the State
Domestic Locations: Match the City to the State
Function Keys (Columns)
Match the Airport Code to the Destination
Match the City with the Country for Reservations New Hire Training
Match the City with the Country in Europe
Matching Continents & Countries
Military Time (Battleship)
Military Time (Matching)
ORI Subjects (Battleship)
International
Continents and Oceans
Match the City with the Country
Match the City with the Country
Match the City with the Country
Match the City with the Country in Europe
Matching Continents & Countries
Odyssey
Alamo Station Look-up Activity
Alamo Station Look-up Activity
All City Codes (Who wants to be a millionaire)
All City Codes (Who wants to be a millionaire)
All City Codes (Who wants to be a millionaire)
Domestic SIPP Codes
Domestic SIPP Codes
Enterprise Station Codes
Function Keys
Function Keys for Callbacks
Military Time (Battleship)
Military Time (Battleship)
Military Time (Battleship)
Military Time (Battleship)
Military Time (Battleship)
Military Time (Matching)
Military Time (Matching)
Military Time (Matching)
Military Time (Matching)
Military Time (Matching)
Military Time (Matching)
Military Time (Matching)
National Station Look-up Activity
National Station Look-up Activity
ORI Subjects (Battleship)
ORI Subjects (Battleship)
Reservations New Hire Activities
Domestic Locations: Match the City to the State
Global Knowledge Check
International: Match the City to the Country
Match the Location to the GPBR
Match the Make and Model to the Car Class
Performance Metrics Hangman
Top 50 U.S. and CA Airport Codes
Hangman
Match the Enterprise Plus items
Match the GPBR to the ECARS 2.0 Group II
Match the Location to the ECARS 2.0 group
Match the Location to the ECARS 2.0 group - columns
Match the Location to the GPBR
Match the Make and Model to the Car Class
Match the Make and Model to the Car Class
Matching - CC Applicatons
Performance Metrics Hangman
Protection products
What program to use?
Untitled
Quizzes
Alamo-National New Hire Updated
A/N Module B: Reservation Basics
A/N Module C: Rentals and Returns
A/N Module D: Station Details
A/N Module E: Dates and Times
A/N Module F: Vehicles
A/N Module G: Driver Requirements
A/N Module H: Rates
A/N Module I: Credit, Debit, Cash
A/N Module J: Coverages
A/N Module K: Contracts
A/N Module L: Emerald Club
A/N Module M: Alamo Insiders
A/N Module N: Coupons
A/N Module O: Vouchers
A/N Module P: IATA
A/N Module Q: Equipment
A/N Module R: Direct Bills
A/N Module S: Other Fields
A/N Module T: Other Res Processes
A/N Module U: Policies and Procedures
Alamo/National Cumulative Test
Alamo-National New Hire Updated [1]
A/N Module B: Reservation Basics
A/N Module C: Rentals and Returns
A/N Module D: Station Details
A/N Module E: Dates and Times
A/N Module F: Vehicles
A/N Module G: Driver Requirements
A/N Module H: Rates
A/N Module I: Credit, Debit, Cash
A/N Module J: Coverages
A/N Module K: Contracts
A/N Module L: Emerald Club
A/N Module M: Alamo Insiders
A/N Module N: Coupons
A/N Module O: Vouchers
A/N Module P: IATA
A/N Module Q: Equipment
A/N Module R: Direct Bills
A/N Module S: Other Fields
A/N Module T: Other Res Processes
A/N Module U: Policies and Procedures
Alamo/National Cumulative Test
Archive: Alamo-National Res
9: Driver Profiles
A/N Module C: The Rental Process
A/N Module D: Reservation Basics
A/N Module E: Rentals and Returns
A/N Module F: Dates and Times
A/N Module G: Vehicles
A/N Module H: Driver Requirements
A/N Module I: Rates
A/N Module J: Payments
A/N Module K: Emerald Club and Alamo Insiders
A/N Module L: Driver Profiles
A/N Module M: Contracts
A/N Module N: Coupons
A/N Module O: Coverages
A/N Module P: IATA
A/N Module Q: Equipment
A/N Module R: Other Fields
A/N Module S: Other Res Processes
A/N Module U: Policies and Procedures
Alamo/National Cumulative Test Archived 9.3.13
Archive: A/N Module L: Driver Profiles
Archive: A/N Module J: Payments
International: Insurance
International: Rental Conditions
Odyssey Cumulative Test
Station Search
zz (OPTIONAL) Function Key Quiz (5.7.08) v2.0 READY
zz (OPTIONAL) Function Key Review (5.7.08) v1.0 READY
Archive: CAP
Business Reservations
Call Logging
CAP Overview - Branch Culture
CAP Reservations
CAP--Branch Culture
CAP--Business Reservations
CAP--Customer Service
CAP--Insurance Replacements
CAP--Retail Reservations
CAP--Selling Reservations
CAP--Vehicle Basics
CAP--Your Job
Coverages
Customer Service
Discounts and Promotions
ECARS for CAP Agents
Insurance Reservations
Nat Res - Discounts and Promotions
Nat Res - Policies and Additional Charges
Nat Res - Vehicle Basics
Nat Res: One-Ways
NatRes - Locations
NatRes - Rates and Rate Programs
NatRes: Update, Canceling Reservations
One Way Reservations
Policies
Retail Reservations
Vehicles
Archive: ERAC Res
ERAC Module D: Locations
ERAC Module D: Locations
ERAC Module D: Locations - (copy)
ERAC Module E: Rates and Rate Programs
ERAC Module E: Rates and Rate Programs
ERAC Module F: Discounts and Promotions
ERAC Module F: Discounts and Promotions
ERAC Module G: Policies and Additional Charges
ERAC Module G: Policies and Additional Charges
ERAC Module H: Enterprise Plus
ERAC Module H: Enterprise Plus
ERAC Module J: One-Ways
ERAC Module J: One-Ways
ERAC Module K: Update, Canceling Reservations
ERAC Module K: Update, Canceling Reservations
ERAC Module L: International
ERAC Module L: International
ERAC Module M: Alamo-National
ERAC Module M: Alamo-National
ERAC New Hire Final Exam
Archive: A/N Check Understanding
A/N Module C: The Rental Process Check Your Understanding
A/N Module D: Reservation Basics Check Your Understanding
A/N Module E: Rentals and Returns Check Your Understanding
A/N Module F: Dates and Times Check Your Understanding
A/N Module G: Vehicles Check Your Understanding
A/N Module H: Driver Requirements Check Your Understanding
A/N Module I: Rates Check Your Understanding
A/N Module J: Payments Check Your Understanding
A/N Module K: Emerald Club and Alamo Insiders Check Your Understanding
A/N Module L: Driver Profiles Check Your Understanding
A/N Module M: Contracts Check Your Understanding
A/N Module N: Coupons Check Your Understanding
A/N Module O: Coverages Check Your Understanding
A/N Module P: IATA Check Your Understanding
A/N Module Q: Equipment Check Your Understanding
A/N Module R: Other Fields Check Your Understanding
A/N Module S: Other Res Processes Check Your Understanding
A/N Module U: Policies and Procedures Check Your Understanding
Archive: Alamo/National Res
A/N Module C: The Rental Process
A/N Module C: The Rental Process
A/N Module C: The Rental Process
A/N Module C: The Rental Process
A/N Module D: Reservation Basics
A/N Module D: Reservation Basics
A/N Module D: Reservation Basics
A/N Module D: Reservation Basics
A/N Module E: Rentals and Returns
A/N Module E: Rentals and Returns
A/N Module E: Rentals and Returns
A/N Module E: Rentals and Returns
A/N Module F: Dates and Times
A/N Module F: Dates and Times
A/N Module F: Dates and Times
A/N Module F: Dates and Times
A/N Module G: Vehicles
A/N Module G: Vehicles
A/N Module G: Vehicles
A/N Module G: Vehicles
A/N Module H: Driver Requirements
A/N Module H: Driver Requirements
A/N Module H: Driver Requirements
A/N Module H: Driver Requirements
A/N Module I: Rates
A/N Module I: Rates
A/N Module I: Rates
A/N Module I: Rates
A/N Module J: Payments
A/N Module J: Payments
A/N Module J: Payments
A/N Module J: Payments
A/N Module K: Emerald Club and Alamo Insiders
A/N Module K: Emerald Club and Alamo Insiders
A/N Module K: Emerald Club and Alamo Insiders
A/N Module K: Emerald Club and Alamo Insiders
A/N Module L: Driver Profiles
A/N Module L: Driver Profiles
A/N Module L: Driver Profiles
A/N Module L: Driver Profiles
A/N Module M: Contracts
A/N Module M: Contracts
A/N Module M: Contracts
A/N Module M: Contracts
A/N Module N: Coupons
A/N Module N: Coupons
A/N Module N: Coupons
A/N Module N: Coupons
A/N Module O: Coverages
A/N Module O: Coverages
A/N Module O: Coverages
A/N Module O: Coverages
A/N Module P: IATA
A/N Module P: IATA
A/N Module P: IATA
A/N Module P: IATA
A/N Module Q: Equipment
A/N Module Q: Equipment
A/N Module Q: Equipment
A/N Module Q: Equipment
A/N Module R: Other Fields
A/N Module R: Other Fields
A/N Module R: Other Fields
A/N Module R: Other Fields
A/N Module S: Other Res Processes
A/N Module S: Other Res Processes
A/N Module S: Other Res Processes
A/N Module S: Other Res Processes
A/N Module U: Policies and Procedures
A/N Module U: Policies and Procedures
A/N Module U: Policies and Procedures
A/N Module U: Policies and Procedures
Odyssey Cumulative Test
Odyssey Cumulative Test
Odyssey Cumulative Test
Odyssey Cumulative Test
Station Search
Station Search
Station Search
Station Search
Archive: RES Sales
Competitor's Rates
Intro to Grading Calls
Sales: Persuasive Paragraph
Sales Customer Service
Sales Knowledge Quiz
Selling Reservations
Archive: Top 154 Master
Top 154 Airport Codes Final Exam
Top 154 Airport Codes Test 1
Top 154 Airport Codes Test 2
Top 154 Airport Codes Test 3
Top 154 Airport Codes Test 4
Top 154 Airport Codes Test 5
CAP Final and Quizzes Archive
CAP New Hire Final 9/9/13-12/2/13
Discounts and Promotions
Policies - 8/11/2014
Retail Reservations 7/14/14
Retail Reservations 8/11/2014
Update to CAP Policies
Customer Care: Check Your Understan
Customer Care: Credit Card Adjustment
Customer Care: ERAC Customer Service Shell
Customer Care: Frequent Traveler
Customer Care: Invoice Inquiry
Customer Care: QSP Coding Graded
Customer Care: QSP Coding Optional
Customer Care: Rental Agreements
Customer Care: Transfer Charges
Customer Care: Vehicle and Location Issues
Customer Care New Hire CSR
01 Cancel Confirm Modify
02 Coupons
03 Do Not Rent
04 International Pre Rental
12 In Rental
13 Post Rental
13 Post Rental - (copy)
14 Free Day Transfers
15 Solution Quiz EMC
16 EPLUS Reward FAQ
16 EPLUS Reward FAQ - (copy)
17 EPLUS Customer is Missing Points
18 EPLUS Online Member Tasks
19 EPLUS Redemption Rental
20 EPLUS Short Stay Redemption
21 EPLUS Login Assistance
22 EPLUS Plus Your Points
22 EPLUS Plus Your Points - (copy)
23 Solutions Quiz Citations
Customer Care New Hire CSR [1]
01 Cancel Confirm Modify
02 Coupons
03 Do Not Rent
04 International Pre Rental
12 In Rental
13 Post Rental
14 Free Day Transfers
15 Solution Quiz EMC
16 EPLUS Reward FAQ
17 EPLUS Customer is Missing Points
18 EPLUS Online Member Tasks
19 EPLUS Redemption Rental
20 EPLUS Short Stay Redemption
21 EPLUS Login Assistance
22 EPLUS Plus Your Points
23 Solutions Quiz Citations
Email Training
Required: Proofreading & Grammar
Sentences, Spelling and Words
Status
Subject-Verb Agreement
Subject-Verb Agreement: Compound and Complex Sentences
S-V agreement - Indefinite Pronouns
Writing Conventions
Enterprise New Hire Updated
1 Tri-brand: The Rental Process
ERAC Module A: Searching for Locations
ERAC Module B: Home City and Airport
ERAC Module C: Qualifications
ERAC Module D: Vehicles
ERAC Module E: Rates
ERAC Module F: Policies
ERAC Module G: Equipment
ERAC Module H: Rate Programs
ERAC Module I: Discounts and Promotions
ERAC Module J: Enterprise Plus
ERAC Module K: One-Ways
ERAC Module L: Update, Canceling Reservations
ERAC Module M: International
ERAC Module N: Alamo-National
ERAC New Hire Final Exam
Enterprise New Hire Updated [1]
1 Tri-brand: The Rental Process
ERAC Module A: Searching for Locations
ERAC Module B: Home City and Airport
ERAC Module C: Qualifications
ERAC Module D: Vehicles
ERAC Module E: Rates
ERAC Module F: Policies
ERAC Module G: Equipment
ERAC Module H: Rate Programs
ERAC Module I: Discounts and Promotions
ERAC Module J: Enterprise Plus
ERAC Module K: One Ways
ERAC Module L: Update, Canceling Reservations
ERAC Module M: International
ERAC Module N: Alamo-National
ERAC New Hire Final Exam
Enterprise New Hire Updated [2]
1 Tri-brand: The Rental Process
ERAC Module A: Searching for Locations
ERAC Module B: Home City and Airport
ERAC Module C: Qualifications
ERAC Module D: Vehicles
ERAC Module E: Rates
ERAC Module F: Policies
ERAC Module G: Equipment
ERAC Module H: Rate Programs
ERAC Module I: Discounts and Promotions
ERAC Module J: Enterprise Plus
ERAC Module K: One Ways
ERAC Module L: Update, Canceling Reservations
ERAC Module M: International
ERAC Module N: Alamo-National
ERAC New Hire Final Exam
Res: Program Usage Recordings
Knowledge Database (KDB)
Lync
Outlook
Password Manager
Reservations Transfer Extension Check Your Understanding
VPN Phone Set up
WebStation
Welcome to WebDesktop
WorkCenter
Res: Recordings
Age and Drivers License
Agent Spotlight: Jennifer Gietzen
Agent Spotlight: Karla Coco
Airport Demo in ANE
Airport Locations
Creating a Great Customer Service Experience
EMC PU Method
Engaging Customers
Enterprise Plus
Expectations: Billables
Expectations: Closure
Expectations: Disconnect
Expectations: Outbound
Expectations: Rental Ready
Expectations: Schedule Adherence
Home City Demo in ANE
IATA, ARC
Locations
Money Makers
Overcoming Objections 2nd Attempts
Overcoming Travel Site Objections
Policies
Qualifiying
Rates
Secret Sauce
Vehicles
Weekend Special
Your Job: Reservation Sales
Res: Recordings [1]
Adobe Orientation
Age and Drivers License
Agent Spotlight: Jennifer Gietzen
Agent Spotlight: Karla Coco
Airport Demo in ANE
Airport Locations
Alamo Insiders
Coupons 2.0
Creating a Great Customer Service Experience
EMC Free Day Coupons
EMC PU Method
Emerald Club Rewards
Engaging Customers
Enterprise Plus
Expectations: Billables
Expectations: Closure
Expectations: Disconnect
Expectations: Outbound
Expectations: Rental Ready
Expectations: Schedule Adherence
Gloing Global 1: Introduction
Going Global 2: MR.CAP
Going Global 3: Requirements Practice
Going Global 4: Vehicles
Going Global 5: MR.A
Going Global 6: Pickup Methods
Going Global 7: Practice
GP76 Policies
Home City Demo in ANE
IATA, ARC
Intro to Emerald Club
Locations
Money Makers
Our Brands
Overcoming Objections 2nd Attempts
Overcoming Travel Site Objections
Policies
Properly Qualifying
Protections 2.0
Qualifiying
Rates
Secret Sauce
SEE Guideline
The Hub: Knowledge Database
Vehicles
Weekend Special
Your Job: Reservation Sales
Res: Recordings [2]
Accounts
Adobe Orientation
Age and Drivers License
Agent Spotlight: Jennifer Gietzen
Agent Spotlight: Karla Coco
Airport Demo in ANE
Alamo Insiders
Brand Differences
Cancel, Confirm, Modify
Certificates and Vouchers
Coupons
Coupons 2.0
Creating a Great Customer Service Experience
Do Not Rent
EMC Free Day Coupons
EMC PU Method
Emerald Club Rewards
Engaging Customers
Enterprise Home City Call Handling
Enterprise Plus
Expectations: Billables
Expectations: Closure
Expectations: Disconnect
Expectations: Outbound
Expectations: Rental Ready
Expectations: Schedule Adherence
Founding Values: Customer Service
Founding Values: Fun and Friendly
Founding Values: Great Things Happen
Founding Values: Our Brands
Founding Values: Our Doors
Founding Values: Personal Honesty...
Founding Values: We Strengthen Our Communities
Founding Values: We Work Hard
Gloing Global 1: Introduction
Going Global 2: MR.CAP
Going Global 3: Requirements Practice
Going Global 4: Vehicles
Going Global 5: MR.A
Going Global 6: Pickup Methods
Going Global 7: Practice
GP76 Policies
Home City Demo in ANE
IATA, ARC
Intro to Emerald Club
Locations
No Car Escalation Shell
Offering Another Brand
One Ways
Our Brands
Partnerships
Phone Time Preparation
Pickups
Policies
Protections 2.0
Protections and Additional Products
Qualifiying
Rates
Replacement Rentals
SEE Guideline
Should I Call Out For This?
System Interruption
The Hub: Knowledge Database
Transfer Extension Activity
Vehicles
Weekend Special
Your Job: Reservation Sales
Reservations Optional Activities
00 MAPS 01 - Continents and Oceans
00 MAPS 02 - North America
00 MAPS 03 - Caribbean
00 MAPS 04 - South America
00 MAPS 05 - Europe
1: Function Keys
2: Station Searches
9: Driver Profiles
Alamo.com
Competitor's Rates
Contracts
COUNTRIES AND CONTINENTS
COUNTRY CODE
Dates and Times
Driving Futures
Enteprise Practice Scenarios
Enterprise Branch Search I
Enterprise Branch Search II
Enterprise One-Ways
Enterprise Review
Enterprise.com
Find Driver / Stations / Car Codes (5.7.08) v4.0 (Dual) READY (ACV Bonus)
Intranet
METHOD OF PAYMENT (5.7.08) v1.1 READY
NATIONAL Emerald Club Quiz (5.7.08) v3.0 READY
Nationalcar.com
NatRes2.0 Field Match-up
Office Hours
Payments
Performance Common Terms
Policies: Virtual
Proofreading & Grammar
Rates - Common Taxes and Fees
Requirements to Rent (5/7/08) v4.0 READY
Reservation Common Terms
Selling Reservations
SIPP Match-up
Station Search
Subject-Verb Agreement: Compound and Complex Sentences
S-V agreement - Indefinite Pronouns
The Hub Scavenger Hunt
The Rental Process
Use Your Resources 1
Use Your Resources II
Use Your Resources III
Use Your Resources IV
Use Your Resources V
Vehicle Makes and Models
Writing Conventions
zz (OPTIONAL) CITY CODES 1 (5.7.08) v1.0 READY
zz (OPTIONAL) CITY CODES 2 (5.7.08) v1.0 READY
zz (OPTIONAL) CITY CODES 3 (5.7.08) v1.0 READY
zz (OPTIONAL) Function Key Quiz (5.7.08) v2.0 READY
zz (OPTIONAL) Function Key Review (5.7.08) v1.0 READY
Roadside Assistance Full Service
RSA 01 Minor Emergencies
RSA 02 Major Emergencies
RSA 03 Other Issues and E-Forms
RSA Final - Full Service - Tri-Branded
1 Tri-brand: The Rental Process
13 Post Rental
Airport Demo in ANE
ANE Quia Quiz
CarShare Assessment
Customer Service Email Team/Talent Acquisition Quiz
In Rental Independent Practice
Intro to Verint WFO
Mid - Training Assessment
New and Returning Customers
Orientation Video
Partnerships
Rates
Rates
