Practical Assessment

Using the Template below, reply to your customer. You may add/delete your own sentences if the template is insufficient. PLEASE USE THE SCREENSHOT.

Dear <Customer’s First Name>,

Thank you for your email.

Your return/exchange has been processed in our system.

Your return authorisation number is XXXXXX

Please complete your garment return form and send a copy back with the garments you are returning.

When returning the garments please ensure:

· Garments returning were quoted to Customer Service
· The Return Number is clearly marked on the outside of each box.
· That all garments are returned in original condition with all tags, swing tickets intact and unmarked
· If multiple boxes are being returned please mark them 1/2, 2/2 etc; this will indicate to the processor that there is more than one box for a particular return
· No worn or washed garments will be accepted unless otherwise advised.
[OPTIONAL ITEM - Mark on the return form "quality issue"]

On the outside of your satchel or box/es mark it with the following address:

[insert address ]

If you require further assistance please do not hesitate to contact us.

Kind Regards,

<Agent’s Name>
Pacific Brands Workwear
1800 644 517
PBWWenquiry@pacbrands.com.au
www.theworkweargroup.com
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