Program Mastery Assessment: AT&T Main WE03.14.15
This assessment is intended to test how well CRM is utilized in addressing customer's concern. Use your critical thinking.
AT&T CRM Utilization.
Fill-in-question, 5 pts each. Read each scenario very carefully. Identify the correct category, subcategory, subcategory a, subcategory b and the CRM meta answer ID to be used to address the issue. In cases that manual has to be used to address the concern, write N/A on the CRM Meta-Answer ID. Also write N/A if there's no applicable subcategories.
E.g. Product Support> Issues> Display Error Msgs> No Line> Meta-Answer ID 6924.
Note: There must be 5 answers for each item. Incomplete answer will not merit any points.
This quiz is timed.
The total time allowed for this quiz is 30 minutes. |
This quiz requires you to log in.
Please enter your Quia username and password. |
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