Program Mastery Assessment: TECH WE06.13.15
This assessment is intended to test how well CRM is utilized in addressing customer's concern. Use your critical thinking.
Read each scenario very carefully. Identify the correct category, subcategory, subcategory a, subcategory b and the CRM Meta answer ID to be used to address the issue. In cases that manual has to be used to address the concern or theres a need to call RA as your resolution or for additional troubleshooting, please do not forget to include it under resolution.
See sample answer format:
Resolution: Meta-Answer ID 6924 "NO LINE displayed", called RA
Category: Product Support> Issues> Display Error Msgs> No Line
Note: Incomplete answer will not merit any points.
This quiz is timed.
The total time allowed for this quiz is 30 minutes. |
This quiz requires you to log in.
Please enter your Quia username and password. |
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