CE, TQA & TM Support | WE08.15.15
This assessment is intended to test how well CRM is utilized in addressing customer's concern. Use your critical thinking.
Read each scenario very carefully. Identify the correct category, subcategory, subcategory A, subcategory B and the CRM Meta Answer ID to be used to address the issue. In cases that manual has to be used to address the concern, write N/A on the CRM Meta-Answer ID. Also write N/A if there's no applicable subcategories. Also indicate when Research line needs to be contacted for troubleshooting steps.
E.g. Product Support > Issues > TAS/ITAD > Won’t Record > Meta Answer ID 10595
Note: There must be 5 answers for each item. Incomplete answer will not merit any points.
This quiz is timed.
The total time allowed for this quiz is 30 minutes. |
This quiz requires you to log in.
Please enter your Quia username and password. |
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