CE, TQA & TM Support | WE10.03.15
This assessment is intended to test how well CRM is utilized in addressing customer's concern and how much you are familiar with the M&Ps.
Featured model: 2015 AT&T Models (EL52XX5, CL8XXX5, AWX22104)
Read each scenario very carefully. Identify the correct category, subcategory, subcategory a, subcategory b and the CRM meta answer ID title to be used to address the issue. In cases that manual has to be used to address the concern, write N/A on the CRM Meta-Answer ID. Also write N/A if there's no applicable subcategories. All answers must be correct to earn 2 pts.
E.g. Product Support> Issues> Display Error Msgs> No Line> “NO LINE displayed.”
This quiz is timed.
The total time allowed for this quiz is 30 minutes. |
This quiz requires you to log in.
Please enter your Quia username and password. |
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