Quality Assessment - Call 2

You are a Quality Assurance representative for a chain of grocery stores called Penny Pincher. This line of grocery stores has a rewards program called Pinch Points. Grade all questions yes or no and provide feedback in all comments sections.
Recommended Greeting: Thank you for calling Penny Pincher Customer Service, my names is ________, how can I assist you?
Each account needs to be verified with the PIN and telephone number.

	First name Last name