Program Mastery Assessment: AT&T Main WE11.14.15
Read each scenario very carefully. Identify the correct category, subcategory, subcategory A, subcategory B and CRM Meta Answer Title to be used to address the issue. In cases that manual has to be used to address the concern, write the section of the manual on the CRM Meta Answer Title. Also write N/A if there’s no applicable subcategories. Also indicate when Research line needs to be contacted for troubleshooting steps.
E.g. Product Support> Issues> Battery/Charging>Charge Light/Indicator> Why does Charging light/Charging icon always show charging?
Note: There must be 5 answers for each item to merit 2 points.
Featured model: Selected AT&T Models
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