Program Mastery Assessment: TECH WE04.02.16
Read each scenario very carefully. Identify the correct category, subcategory, subcategory A, subcategory B and CRM Meta Answer ID to be used to address the issue. In cases that manual has to be used to address the concern, write the section of the manual on the CRM Meta Answer Title. Also write N/A if there’s no applicable subcategories. Also indicate when Research line needs to be contacted for troubleshooting steps. There’s at least 5 answers on each item to merit 2 points.
E.g. Product Support> Issues> Battery/Charging>Charge Light/Indicator> Meta Answer ID: 10990
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The total time allowed for this quiz is 45 minutes. |
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