Program Mastery Assessment: TECH WE05.07.16
Read each scenario very carefully and provide the correct RESOLUTION and DISPOSITION. If it needs to be escalated, specify queue and escalation type. There should be two answers to merit a point. Adhoc answers are not accepted, please stick to the process.
E.g. Esca to CE
Escalation> Research Advisor (RA)> Special Study
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The total time allowed for this quiz is 45 minutes. |
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