CE, TQA & TM Support | WE06.04.16
This assessment is intended to test how well CRM is utilized in addressing customer's concern. Use your critical thinking.
Vtech CRM Utilization
Fill-in-question. (2pts each) Read each scenario very carefully. Identify the correct category, subcategory, subcategory a, subcategory b and the CRM Meta answer ID to be used to address the issue. In cases that manual has to be used to address the concern, write N/A on the CRM Meta-Answer ID. Also write N/A if there's no applicable subcategories.
E.g. Product Support> Issues> Display Error Msgs> No Line> Meta-Answer ID 6408.
Note: There must be 5 answers for each item. Incomplete answer will not merit any points.
This quiz is timed.
The total time allowed for this quiz is 30 minutes. |
This quiz requires you to log in.
Please enter your Quia username and password. |
|
|
|
