Program Mastery Assessment: CE, TQA & TM Support | WE08.13.16
Version 2:
This assessment is intended to test how well CRM is utilized in addressing customer's concern. Use your critical thinking. READ THE INSTRUCTIONS CAREFULLY before providing an answer.
Featured Topic: Tools Utilization
Read each scenario very carefully. Identify the correct category, subcategory, subcategory A, subcategory B and CRM Meta Answer Title to be used to address the issue. In cases that manual has to be used to address the concern, write the section of the manual on the CRM Meta Answer Title. Also write N/A if there’s no applicable subcategories. Also indicate when Research line needs to be contacted for troubleshooting steps. There should be 5 answers to merit 2 points. Incomplete answer will be scored zero.
E.g. Product Support> Issues> Battery/Charging>Charge Light/Indicator> Why does Charging light/Charging icon always show charging?
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
This quiz requires you to log in.
Please enter your Quia username and password. |
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