Program Mastery Assessment: VTech Main WE09.03.16
This assessment is intended to test how well CRM is utilized in addressing customer's concern. Use your critical thinking. READ THE INSTRUCTIONS CAREFULLY before providing an answer.
Tools Utilization
Fill in (10pts). Read each scenario very carefully. Identify the correct CRM answer to be used to address the issue. Copy the CRM answer title. Write Call RA or used manual, if there is no CRM Answer Title that fits the customer's concern or manual is used. E.g. No Dial Tone on Handset and/or Base
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
This quiz requires you to log in.
Please enter your Quia username and password. |
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