Program Mastery Assessment: Vtech Main WE11.05.16
Read each scenario very carefully. Identify the correct category, subcategory, subcategory A, CRM Meta Answer ID and the Inquiry Type. In cases that manual has to be used to address the concern, write N/A on the CRM Meta-Answer ID. Also write N/A if there's no applicable subcategories. Also indicate when Research line needs to be contacted for troubleshooting steps.
E.g. Product Support > TAS/ITAD > Won’t Record > Meta Answer ID 10595 ; Product Troubleshooting
Note: There must be 5 answers for each item. Incomplete answer will not merit any points.
Featured Topic: Tools Utilization
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The total time allowed for this quiz is 45 minutes. |
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