Program Mastery Assessment: CE, TQA & TM Support WE11.05.16
This assessment is intended to test how well CRM is utilized in addressing customer's concern.
Featured Topic: CRM Utilization
Fill-in-question, 2 pts. each. Read each scenario very carefully. Identify the correct CRM answer to be used to address the issue. Copy the CRM answer title. Write Call RA / n/a if there is no CRM Answer Title that fits the customer's concern or manual is used.
E.g. No Dial Tone on Handset and/or Base
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
This quiz requires you to log in.
Please enter your Quia username and password. |
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