CE, TQA & TM Support | WE02.04.17
Read each scenario very carefully. Identify the Inquiry Type and the Meta Answer ID to be used to address the issue. In cases that manual has to be used to address the concern, write the section of the manual on the CRM Meta Answer ID. Also write N/A if there’s no applicable subcategories. Also indicate when Research line needs to be contacted for troubleshooting steps.
E.g. Product Troubleshooting> Meta Answer ID 10546
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