Scavenger Hunt (Universal)
OBJECTIVE:
At the end of activity, you should be able to do the following:
Easily locate related IRIS Document(s) should the same type of issue has been received.
To help agents be familiar w/ the tools that he/she is using
Timely resolution of the customer concerns.
Demonstrate efficiency and confidence in dealing with the same call types.
Build the habit of using IRIS and read the articles that will provide resolution to the concerns at hand.
INSTRUCTION: Answer the following questions/situations by providing the requested information below it.
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