EMPOWERED NH - PST DAY 4 - Felix 29 January 2018
Gauge understanding of how to investigate and resolve the following billing queries: I haven't received my bill, Have you received my payment? Where is my credit (or discount) that I was promised? Why is my bill high?, I cant understand my Bill, Why has my bill increased? Why have I been charged a (fee)?. Payment Methods, View Account Balance and Statements, Missing Payments and Transfer Payment or Credit Balance.
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