OSG WE06.30.18
QA Guidelines
FOCUS: PROBING & SELECTING THE APPROPRIATE CATEGORY
NOTE: For Tech and OSG, take each call on a main agent’s POV
TARGET: This exercise aims to practice your probing skills. Make sure you consider all clarifying questions that will help you identify what the issue is.
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
This quiz requires you to log in.
Please enter your Quia username and password. |
|
|
|
