TQA PMA January 2021
INSTRUCTIONS: Read the notes below. Answer the questions based on the documentations for each incident.
Example:
MODEL: CL82415
CATEGORY: Display Error Messages > Unable to Call
RESOLUTION ANSWER:
Answer ID: 6353
Summary: My handset displays Unable to call, try again.
Answer Sequence: 6353,6357
DISPOSITION: RESOLVED
Issue: Unable to call, try again
Resources used:
Resolution/TS steps provided and results:
Your display my show this occasionally as your handset has temporarily lost connection with the base and is searching for it. Asked to do HS reset and wait for a minute.
Offline tips:
Outbound call reason and results:
Options provided to the customer, if applicable:
Other customer concerns:
Telco:
Warranty Information (if applicable)
DOP: Sept 2017
POS: Target
Receipt: no receipt
Questions
1.What should be the resources used to resolved the issue? - Meta-Answer ID 6350
2. Resolution/TS steps provided and results: What will make it complete? - Result of the HS reset
3. Should the number of affected HS be documented? (explain your answer) - Yes. This will help lead to a resolution
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
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