TQA PMA March 2021
This assessment is intended to test how well CRM is utilized in addressing customer's concern. Use your critical thinking. READ THE INSTRUCTIONS CAREFULLY before providing an answer.
Featured Topic: Category Selection
Read each scenario very carefully. Identify the correct category, subcategory, subcategory A, subcategory B. Also write N/A if there’s no applicable subcategories.
Ex:
Product Support> Battery/Charging > Charge Light/Indicator
Or
Product Support> Connecting/Disconnect > N/A
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
This quiz requires you to log in.
Please enter your Quia username and password. |
|
|
|
