TQA PMA – August 2021
FOCUS: CATEGORY SELECTION / TOOLS UTILIZATION
READ THE INSTRUCTIONS CAREFULLY before providing an answer
Read each scenario very carefully!
Identify the correct category > subcategory A > subcategory B
Provide the CRM Meta Answer Title to be used to address the issue.
In cases that there’s no CRM Meta Answer ID that applies, write (1) USED MANUAL SECTION <indicate the section of the manual where you found the answer> (2) CALLED RA
SAMPLE: CS6629 / EL52303. Customer called in because the handsets show OOR/No power at base and the base has no signs of life at all. (2pts each)
CATEGORY: Prod Support > No dial Tone/Dead > Dead
META ANS ID TITLE: Base Unit is dead
You may use either AT&T or VTECH Models for each scenario
This quiz is timed.
The total time allowed for this quiz is 30 minutes. |
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