Knowledge Check - Wave 44A
FOCUS: Inquiry Type and Category Selection
READ THE INSTRUCTIONS CAREFULLY before providing an answer
Read each scenario very carefully!
Identify the correct Inquiry Type
Identify the correct: category > subcategory A > subcategory B that you will use in addressing the customer’s information using the given information. (Sample: Product Support > Settings > Date/Time). If there is no subcategory A or B applicable when addressing the customer’s concern, write N/A (Sample: Product Support > Battery/Charging > N/A)
This quiz is timed.
The total time allowed for this quiz is 30 minutes. |
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