Knowledge Check - Wave 44a WE10.30.21
This assessment is intended to test how well CRM is utilized in addressing customer's concern. Use your critical thinking. READ THE INSTRUCTIONS CAREFULLY before providing an answer.
Identify whether the statement/scenario given is a Normal Operation of the featured model or an Issue that requires troubleshooting. Defend your answer. (Incomplete answer will not merit a point)
Sample:
Jungkook doesn’t know what's wrong with his CS6429. There's no dial tone on the handset but they can use the phone. They cannot make neither receive calls from the phone unless it's on speakerphone.
Answer:
Issue that requires troubleshooting – This is not a normal operation of the phone since the HS can be used either through speakerphone or just the regular handset use.
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The total time allowed for this quiz is 45 minutes. |
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