TQA PMA - February 2022
This assessment is intended to test how well CRM is utilized in addressing customer's concern. Use your critical thinking. READ THE INSTRUCTIONS CAREFULLY before providing an answer. Incomplete/incorrectly spelled answer will not merit a point.
NOTE: For Tech and OSG, take each scenario on a main agent’s POV
Topic: CRM Utilization
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The total time allowed for this quiz is 45 minutes. |
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