CE, TQA & TM Support WE02.26.22
FOCUS: Category Selection
Read the instructions carefully before providing an answer
> Read each scenario very carefully!
> Identify the correct category > Subcategory A > Sub Category B
> In cases that there's no applicable sub category, write N/A.
> Incomplete answer will not earn a point.
Sample: CS6629. Customer called in because the handsets show OOR/No power at base and the base has no signs of life at all. (2pts each)
CATEGORY: No dial Tone/Dead > Dead
If there's no applicable subcategory: No dial Tone/Dead > N/A
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
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