Main PMA WE05.14.22
Provide PROBING questions to address customer’s concern based on each scenario.
For Example:
Model # CS6949-2
Concern: “My second handset is fully charged but I can’t use it, I don’t hear a dial tone on it.” (3pts)
Probing questions:
What do you see on the display screen of the cordless handset when making/answering a call?
What do you see on the display screen of the cordless handset when not in use?
What happens when you press the speakerphone button on the handset?
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
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