Main PMA WE05.21.22
FOCUS: Q3. Providing relevant information/resolution.
Read each short scenario very carefully. Provide at least two relevant information to address the customer’s concern.
Model number to be used on all 10 items: CS6929-3.
Example:
“I can’t delete my messages. It keeps saying that I have 3 missed calls. I want to get rid of it.”
Sample answers:
Educate customer the difference between missed calls and answering machine messages.
Educ cx how to review missed calls and how to clear it from CID log.
This quiz is timed.
The total time allowed for this quiz is 45 minutes. |
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